Unstable and new bugs after each update

Dear @gregvdo ,

I wanted to update you on some ongoing issues we’ve encountered with the latest version of the Eventin plugin. Since the major update to version 4.x, we’ve faced several unexpected challenges that have impacted the stability of the plugin. These include issues with ticket purchasing, event registrations, and the overall look and feel of the event pages. Despite regular contact with the plugin developers and multiple fixes, some core features remain unstable, I understand.

We’ve also noticed that the branding colors defined in the settings are not being applied correctly, which has impacted the overall design consistency of the event pages. We will notify our development team to ensure this issue is addressed as part of the ongoing fixes.

In the meantime, we are exploring alternative options and temporary workarounds to ensure the site remains functional and secure. I understand how critical this is to our clients business, and I assure you that we are doing everything in our power to address these issues without affecting your operations.

Rest assured, we will notify our user promptly of any major updates or changes that could impact the user experience on the site.

Thank you for your continued patience and understanding. Please feel free to reach out if you have any concerns or would like to discuss further.

Best regards

Hi @azamansagor,

Please have a look at the emails I’ve sent to support today as a paid customer with 2 Lifetime licenses.
There are MANY findings there that need immediate fixed to be released now.
I’ve been dragging this unstable plugin for way too long (more than 4 months) and have spent multiple DAYS of work debugging and providing feedback.
So far v4 is a big deception. Only delivering a bad user/customer experience and Eventin is the only plugin really blocking for any updates. Really high maintenance…

But it’s an essential part of one of my customer’s online businesses. So I hope you understand the priority to have something working and stable today!

Hi,

I understand. Can you please mention a ticket number or the email used to create the ticket so that we can identify it in a short time!

Regards

I don’t have a ticket number. Never received one for all the different requests submitted to support by chat or email to [email protected]
Latest email was sent: Date:27 sept. 2024 14:17
Subject: Re: 3 annoying issues with Eventin Pro
Thanks for making the necesary fixes by tomorrow end of day.

We understand your concerns and are fully committed to delivering a stable version of the product. As we are currently undergoing significant updates, some challenges are inevitable. However, please rest assured that your issues are on our high-priority list, and we are working diligently to resolve them as quickly as possible.

Regards

Hi @azamansagor,

The significant updates you are mentioning are an issue since the (early) launch of an unfinished and unstable v4. After already 10 updates, you’ve been making breaking changes multiple times, adding regressions and breaking functionality that was working fine in previous versions, creating critical errors on 3 different updates including 4.0.10 which is still breaking the Customize part of wordpress and throws a critical error (working fine in 4.0.8).
You made fundamental feature and setting changes in multiple patch versions which should ONLY be used to release bug fixes, security patches and minor improvements at most.

Impacting free and paid users for 4 months with a direct impact on financial aspects as this plugin is meant to SELL Event tickets and is currently resulting in LOSS of customers.

I hope you start applying the right quality insurance, regression testing, governance and overall lifecyle management. This amateur way of working needs to stop now.

Why add new features and not fix known bugs for 10 updates in a row?!

I’ve provided access to a staging website and hope to get things sorted today. With yet another hope for a stable version as from 4.0.11 and ON.

• This reply was modified 1 month, 3 weeks ago by gregvdo.

Thank you for your valuable feedback, and I sincerely apologize for the issues you’ve faced. We understand the frustration caused by the instability of v4, and we’re actively revising our process to improve testing, quality assurance, and release management. Our immediate focus is on fixing the critical errors, including the Customize part, and ensuring stability moving forward. We’ve escalated this and will address it in the next update. We appreciate your patience and the access to your staging site, and we’re committed to delivering a stable version from v4.0.11 onward.

Again almost one week later. 3 days without answer on my email requesting status and ETA for fixes and (hopefully) stable version 4.0.11

I missed already 4 deadlines for my customer and had to launch an event last monday!

Which is still not possible with all the issues reported and I’m once more waiting blindly with no information whatsoever and only excuses followed by silence for days.

Hi,

Today a new version with the fixes will be released. Kindly take a backup of the site if needed and update the plugin when available. Let us know if you need any further assistance.

Regards

Hi,

I’ve installed the latest version and it solves only a very limited amount of issues I’ve communicated.

See email sent on october 9th with subject “Re: 3 annoying issues with Eventin Pro” which is onlgoing support case opened more than 5 months ago.

Answer to an email from someone from your suppor team provided customer oriented answers such as:
“more than 10 thousand users didn’t claim that except you. What would you say about that?”
“When a new update comes up, lots of things change as per the UI design, if you do not like it then you can customize it with CSS”
And the best one here:
“Have you ever tried it once? I don’t think so.”

Kind reminder that I’ve purchased 2 lifetime licenses of Eventin pro and it has been a real headache with V4 and even keeping the site-wide styling and colors is requiring to have developer skills and not using the defined colors of the theme which are overwritten by Eventin css, nor even applying the Primary and Secondary colors set in the Eventin settings.

In this reply, I’ve also (once more) submitted new bugs introduced since v4.08, such as Registration deadline field who has disappeared in the event edition page and still displays a value on the front-end, the date format type for additional fields only accepts present and future dates which makes it unusable for Birthday capture

Hope I can get the required assistance to have a fully working product in the coming week.

I’ve fixed the styling issues myself using custom CSS.

I’m once more getting delayed and my customers are waiting for events to be put online due to this as I cannot upgrade to v4 in the current state.

• This reply was modified 1 month, 1 week ago by gregvdo.

Hi @gregvdo,

Hope you are well. We are really sorry for the inconvenience caused to your business. Please believe us when we say that our main goal is to make our customers happy. We never do anything intentionally that is not good for our customers.

We completely understand your concerns, and our team lead is currently reviewing all the topics. Regarding the registration deadline field, we will remove it in the next update. Additionally, we want to assure you that event creation on past dates is possible with our plugin. We will provide you with the beta fix for the issue you have reported.

We kindly ask for your patience as we work on this. We are committed to providing you with a fix for the past event and registration deadline issue.

We hope this resolves the matter for you.

Best Regards

Hi @faheem96dev

I’m not convinced the vision is followed by the whole staff based on the previous answers I got and shared in my previous comment.

And both things you mention in your reply repeated here below and completely wrong and absolutely not what I mentioned in my email.

Regarding the registration deadline field, we will remove it in the next update. Additionally, we want to assure you that event creation on past dates is possible with our plugin. We will provide you with the beta fix for the issue you have reported.

The Event registration deadline field IS ALREADY MISSING. But on the front-end the date entered previously is still displayed and connot be updated anymore.
So you need to ADD IT AGAIN in the event basic field section of the events.

And the past dates I mentioned are NOT for the event date. They are for the additional attendee fields with a date type where you can only select present or future dates. We used this field because we need to ask for the attendee Birthday during registration.

Again, this was working fine in V3. And the registration deadline field was even there until v4.0.8.

Hi,

We have addressed the Date picker field issue and forwarded for fix. We have also fixed the registration deadline issue on your site. We will update you about the date picker field when get the fixed version.

Regards

Hi,
You haven’t fixed the issues based on my check.

The date picker for attendee additional fields is still blocked on present/future dates. And the event Registration deadline is not fixed. You simply removed the field on the front-end.

How are the registration deadlines made visible to the customers? Where are they defined on the event?

In v3 it was clearly defined on Event level and displayed on the event front-end page.

Now in the latest v 4.0.11, you don’t have the Registration deadline field on the event level. You have it on Ticket level, but the dates are not displayed anywhere. They where briefly displayed in v4.0.10.

Honestly each update is a complete disaster and makes this plugin compeltely unusable.

Phone number standard field in the attendee registration form has a placeholder text including a +. You can’t use a + in the field as it only accepts numbers. The field now also doesn’t accept a 0 as first number and simply removes it. Which is basically completely wrong as all phone numbers start with a 0.

I’m really getting annoyed and desperate by the poor level of understanding an quality displayed by Theme Winter.

Hi,

We have replied to your ticket with the necessary fixes. Let us know if you need any further assistance.

Regards