• I have been manually adding addresses to some User accounts and some have received unsolicited password resets. I have Paid Membership Pro installed but I don’t know if it is directly linked to this

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    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mammsoc,

    Thank you for contacting WooCommerce support.

    I understand you’re experiencing an issue where users received unsolicited password resets after you manually added addresses to user accounts.

    Could you confirm if all edited accounts received these emails?
    Also, could you clarify what you mean by “Address”?

    Lastly, please share a screenshot of the email that users received to help investigate further.

    Looking forward to your response. ??

    Thread Starter mammsoc

    (@mammsoc)

    I’m not sure if everyone got it but most did. Only a few members have contacted me but I checked the email log. There was no email to the admin address which I get when a member/customer chooses to change their password

    I was manually filling in the Customer Billing Address, and copied to the Customer Shipping address, and was using Microsoft Edge

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    If only a few member contact you about this email it seems like not all member receiving this email. To better assist you, could you confirm the following:

    1. Are you using Paid Membership Pro to manage user accounts, and have you checked if its settings might be interacting with the user’s password reset process?
    2. Have you noticed any pattern regarding which accounts are receiving these reset emails (e.g., only those with certain address changes or accounts with specific settings)?

    Additionally, to help us investigate further, could you provide a screenshot or a sample of the unsolicited password reset email that users received? This will help us identify if there is an underlying issue with the email system or any conflicts.

    Thank you

    Thread Starter mammsoc

    (@mammsoc)

    I use PM Pro (free version)for some memberships, but some join through purchases in the Woocoomerce shop, and I manually add them to the list of members (via Add membership in Woocommerce User profiles). All of these that got sent the email are ones that have joined directly through PM Pro, which doesn’t provide address details as those going through the Shop does. Its not clear of there is any link between them.

    There is nothing obvious in the PmPro setting s that may have caused. One problem I was having was with Microsoft edge’s wallet feature which seemed to want to put my personal details into the Users profiles

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mammsoc,

    Thank you for your reply.

    After reviewing the screenshot you shared it looks like this email was not generated by WooCommerce or WordPress. Maybe the PM Pro plugin generated this email but I am not sure because I am not familiar with this plugin. I recommend that you contact PM Pro plugin support for confirmation.

    Please let me know what they have to say about this. ??
    I am here for your assistance.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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