Unresponsive tech support

  • Well, the system worked great…until it just stopped. And tech support didn’t have a clue what was going on. So we have missed thousands of dollars of revenue because they don’t know how their own system works, and aren’t responsive when the thing stops working.

    I am actively investigating alternatives because this is an untenable situation.

    • This topic was modified 3 years, 8 months ago by dlapin.
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  • Plugin Author Tip Jar WP

    (@tipjarwp)

    Hey there,

    So sorry for the delay over the weekend! We would definitely love to help you get this resolved in any way that we can, and as quickly as we can. We have just responded to your email, which you sent to [email protected], and are actively investigating what might be the cause here for you.

    It seems like your live mode connection to Stripe failed at some point, and needs to be re-done. You can do that in your WordPress dashboard under “Tip Jar WP” > “Stripe settings” > “Connect to Stripe (Live mode)”.

    I also noticed your website is not using an SSL certificate, which is required for Stripe to work. Is it possible your SSL certificate has timed out? It may be worth checking with your webhost on that.

    • This reply was modified 3 years, 8 months ago by Tip Jar WP.
Viewing 1 replies (of 1 total)
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