Unresponsive

I have been trying for a week to submit a Support request (for a paid plugin) form on the Themebon website and it won’t go through. So, then I submitted multiple forms using the Contact form on the Themebon website and have received no response. This plugin is not displaying as the demo shows and I was trying to get support that I paid for to find out why and have now missed my window to request a refund. Not that I think I would be able to get a response confirming they will issue one.