Unresponsive

Hi Brian,

I took a look at your website but it seems to be working just fine for me.

Are you sure the form isn’t working for you? Can you try a “fresh” browser without add-ons and stuff (just run incognito modus in Chrome) to test?

Thanks for the quick response. I’ve tried again in incognito but still no luck. A user informed me yesterday she was having a problem but it still worked for me then. Now today we are both having a problem.

There is a MailChimp problem currently (https://mailchimp.com/maintenance-in-progress/we-are-down/) but shouldn’t the “General error message” pop up upon submission if there is a problem?

Hi Brian,

Actually it should, yes. Could you check your MailChimp API Log to see if any failed API calls show up?

Hi Danny,

There are no failed logs.

Were you able to subscribe to my newsletter? If so, there is no record of it.

Hi Brian,

I didn’t confirm my email address but just did, so you can see for yourself. ?? I’m not sure what could be going wrong here as I’m not able to replicate the issue.

Hi Danny,

This is very strange as I’m still not able to subscribe.

I saw your subscription. I tried to delete it but MC said “Sorry, the ‘delete’ bulk operation is not available for this list right now.” Will try later.

Thanks for trying to help!

Hi Brian,

After taking another look at your form, I figured out the issue. The form works if you use the ENTER (return) key but doesn’t when you use the button.

This is because your submit button looks like this (HTML):

<input type="button" value="Subscribe" class="btn btn-default" />

Where it should be..

<input type="submit" value="Subscribe" class="btn btn-default" />

Hope that helps. If not, let me know!