“Unresolved” Filter Should just hide closed tickets.

  • Resolved Tom

    (@godsdead)


    3 years, 8 months ago

    The Unresolved does not work, It always shows 0 when we have lots of tickets that we are still talking to players in but are not yet closed.
    The Unresolved should list all tickets that are not “closed”.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    You have to choose statuses for unresolved filter in the ticket list. Please go to Support > Ticket List > More Settings > Agent View / Customer View > Unresolved Statuses and select the statues.

    Thread Starter Tom

    (@godsdead)

    Ah brilliant this was missing in my setup! Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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