“unreadable key file”

  • Hello, I have some questions. I get the following messages in my installation. I’m testing to see if this plugin will help us move a few thousand images to GCS. But something doesn’t seem to work. The .json file was generated and placed in the root of the server. The path was placed in wp-config and these two errors appear:

    “Media cannot be offloaded due to missing access keys.” Update access keys
    “Media cannot be offloaded due to an unreadable key file.”

    Is this due to a problem with the file’s read permissions or what other way could I see if I can fix this and do the relevant tests?

    On the other hand, regarding the prices, I understand that it is for file uploads that vary. Does this number of uploads refer to a specific time range? Monthly? Annually? Please let me know.

    This is a news website that is migrating to WordPress.

    I look forward to your prompt response.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mysuel

    (@mysuel)

    What kind of permission does the .json file need?

    [04-Sep-2024 17:27:59 UTC] PHP Warning: file_get_contents(/home/xxxxxxxx.json): failed to open stream: Permission denied in /var/www/wordpress/wp-content/plugins/amazon-s3-and-clo>
    <nd-cloudfront/classes/providers/storage/storage-provider.php on line 378

    Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi @mysuel ,

    WP Offload Media Support Team here. Thanks for reaching out with your query, we would be happy to assist!

    Regarding the file permission of the .json file, the default 644 (rw-r–r–) permissions should be fine.

    “On the other hand, regarding the prices, I understand that it is for file uploads that vary. Does this number of uploads refer to a specific time range? Monthly? Annually?”
    — The offload limit doesn’t refer to a time range. It counts on how many you currently have offloaded to your storage bucket.

    For example, if you have a Bronze license with a limit of 2,000 Media Library items, and you offloaded 1,000 items in June, removed 500 items from your bucket in July, then offloaded 1,000 items in August, by September your offload count would be 1,500 (i.e. 1000-500 = 500, 500+1000 = 1500). If you don’t offload anything until the next year, your offload count remains at 1,500.

    Let us know if you have any other questions.

    Thread Starter mysuel

    (@mysuel)

    Hello, we have a problem, we are a few days away from launching the site and we want to upload the images to its repository, however, despite the connection being established, the following appears in another tab and no images have been uploaded.

    “Delivery provider status cannot be determined. An error was encountered while attempting to offload a temporary file for Public delivery.”

    What could be the cause, do you know?

Viewing 3 replies - 1 through 3 (of 3 total)
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