• The functions on a property detail page that require the user to sign in, like Profile, Listings, Searches, and Login no longer work. The only errors I see are in the javascript code served by your CDN at https://cdn2.diverse-cdn.com/api/combo-js/config=dsidxpress-pro.js/241c9d?ver=2.1.42. There are three “unreachable code after return statement” errors listed in the debugger console in Firefox. I’ve confirmed that the issue occurs in Firefox and Chrome. I disabled the caching and login protection plugins, and that made no difference. Unfortunately, this is a production site and I don’t have the luxury of disabling all the plugins and trying a different theme to be sure it’s not a conflict, but it certainly doesn’t appear to be one.

    Can anyone confirm that these functions work on their site?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey Linux4me2,

    We have not had any reports of this issue happening on other clients accounts. I would recommend opening a ticket up with our support team if you have not done so already. We can be reached at: [email protected]

    Please feel free to reach out to us via the following:

    Customer Support:
    [email protected]
    p. 877.348.7654 Ext. 3

    Sincerely,
    Riley

    Thread Starter linux4me2

    (@linux4me2)

    Thanks for the info.

    I actually emailed support on Monday, but I hadn’t heard anything back as of this morning, so I called your support phone number. The tech was able to register using the link on a property detail page on our site. When he logged in via the IDX page, it appeared he was able to log in, but the page didn’t show him as logged in, so there may be something going on with the site, but the problem appears to be mostly limited to my machine. He was using Win 7 and verified it worked in both Firefox and Chrome. I tried with a box-stock installation of Chrome and I couldn’t get it to work with either, but I’m using a Linux box. I’m going to try to get a hold of a Windows machine to test here to see if it is OS-related, as it doesn’t appear to be browser-related.

    Thread Starter linux4me2

    (@linux4me2)

    I tested with Edge and Firefox on Win 10 on my network, and I was able to register and login with both on the property detail page. On the IDX page, I was able to log in, but the page still shows me “Login” instead of “Log Out” after a successful login. If I then go to a property detail page, it shows I am logged in. So the inability to log in or register appears to be limited to my Linux box, and occurs with both an unmodified Chrome install and Firefox running no extra plugins but a disabled (on the site) AdBlock Plus. I wasn’t able to log in or register with my Linux box on the test site the Diverse Solutions’ tech gave me, either, so I don’t think it’s an issue with the site (except for the Login/Log Out part on the IDX page).

    Hey Linux4me2,

    Are you running any type of caching plugin on your website or hosting side of things? Also, please open a ticket with support (if you have not already done so) as we troubleshoot this issue. We will not be able to continue troubleshooting this issue over the forms.

    Support email: [email protected]

    Please feel free to reach out to us via the following:

    Customer Support:
    [email protected]
    p. 877.348.7654 Ext. 3

    Sincerely,
    Riley

Viewing 4 replies - 1 through 4 (of 4 total)
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