[UNPROCESSABLE_ENTITY] Order failing

  • Resolved Paul Mycroft

    (@pmycroft)


    3 years, 4 months ago

    Hello there,

    Today, we received an email from a customer in Florida. We have version 1.6.1 of WooCommerce PayPal Payments installed.

    . . . .
    `I would like to purchase the GPS antenna pole mounting kit from your website. However, I get the following error when I attempt to pay at checkout:

    “[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYEE_ACCOUNT_RESTRICTED”

    This error comes up regardless of the payment method I try to use. Earlier this year I purchased a Ruxton pack, which is awesome, from the website without issue. Please advise.
    . . . .

    Please advise and thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Paul Mycroft

    (@pmycroft)

    STATUS:

    
### WordPress Environment ###

WordPress address (URL): https://www.tablet-ex-gear.com
Site address (URL): https://www.tablet-ex-gear.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
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WP Cron: ?
Language: en_CA
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OpenSSL/1.1.1d

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

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Akismet Anti-Spam: by Automattic – 4.2.1
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Campaign Monitor for WooCommerce: by Campaign Monitor – 1.4.8
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Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.2
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Ninja Forms: by Saturday Drive – 3.6.2
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.1
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10up – 2.3.4

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WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
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API Enabled: ?
Force SSL: ?
Currency: USD ($)
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Taxonomies: Product Types: external (external)
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Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #11436 - /shop/
Cart: #11634 - /cart/
Checkout: #11635 - /checkout/
My account: #11636 - /my-account/
Terms and conditions: #5191 - /terms-of-use/

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Name: tabletexgear
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.3
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: CA
PayPal card processing available in country: Yes
Pay Later messaging available in country: No
Vault enabled: Yes

### Action Scheduler ###

Complete: 62
Oldest: 2021-09-21 20:09:27 -0700
Newest: 2021-10-21 09:52:12 -0700

Pending: 1
Oldest: 2021-10-26 22:16:24 -0700
Newest: 2021-10-26 22:16:24 -0700

### Status report information ###

Generated at: 2021-10-21 10:19:13 -07:00
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @pmycroft

    the error you are seeing (PAYEE_ACCOUNT_RESTRICTED) is related to the PayPal business account you use for receiving payments. In order to get this resolved you can do 2 things:
    – Go through the onboarding process; connect your account via the connect wizard (but it seems you did this already before).
    – Contact PayPal and have them review and correct your account.

    Please see if one of these 2 options can help you resolve the issue and let us know if you need additional support.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know ??

    Thread Starter Paul Mycroft

    (@pmycroft)

    Hi Joost,

    Thanks, I let the client know to reconnect the site to PayPal on October 27th so will let you know what they say when I follow up again.

    Thread Starter Paul Mycroft

    (@pmycroft)

    The client requires more time, Joost.

    As soon as I hear, I will update.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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