UNPROCESSABLE_ENTITY error from customer

Hi @leehuntmbb,

This error implies a problem with the buyer’s PayPal account.
It is not something you or the plugin has any direct influence on.

We are working on improving the error message to provide better instructions on how to address the issue. There is also an automatic retry mechanism for certain errors but I’m not sure how useful that would be for this particular problem, as some action from the buyer would likely be required before PayPal would accept the transaction.

If you have Logging enabled in the plugin settings, you could reach out to the PayPal MTS with your logs. But usually, PayPal doesn’t provide details for issues unrelated to your account.

Kind regards,
Niklas

Hello,

It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Kind regards,
Andreas