Unprocessable Entity

  • Resolved hadi

    (@hadi87)


    2 years, 2 months ago

    Hi,
    i constantly seeing this error message :
    1 Payment provider declined the
    payment, please use a different payment method.
    OrderEndpoint.php:339 Order
    status changed from Pending
    payment to Failed.

    2 Failed to process the payment.
    Please try again or contact the
    shop admin.
    [UNPROCESSABLE_ENTITY] The
    requested action could not be
    performed, semantically
    incorrect, or failed business
    validation.
    https://developer.paypal.com/docs
    PAYMENT_DENIED
    CreditCardGateway.php:406 [UNPROCESSABLE_ENTITY] The
    requested action could not be
    performed, semantically
    incorrect, or failed business
    validation.
    https://developer.paypal.com/docs PAYMENT_DENIED
    OrderEndpoint.php:313 Order
    status changed from Pending
    payment to Failed.

    After every 2 to 3 order iam getting this error

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @hadi87

    This error means that the payment provider (e.g. the bank of the customer) declined the payment. This is usually not a technical issue and the customer must get in touch with their bank to resolve the problem.
    More details can be seen in this help article.

    Beyond this, you could try asking the PayPal Merchant Support for more details about these payments, though PayPal cannot always provide more details.

    Kind regards,
    Niklas

    Hi, I have the same issue with SEVERAL transactions. Same CreditCardGateway.php:406 [UNPROCESSABLE_ENTITY] and same message as hadi. Is there a way to fix this issue, cause Im losing several clients because of this.

    Thanks.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @cesarsaldana

    The error UNPROCESSABLE_ENTITY is not telling us the exact cause for an issue, so with the amount of information you provided, we cannot confirm this. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    If you want us to review this, please open a new thread or a private engagement to our support team with the link provided above.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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