Unpatched vulnerability?

I’m rather concerned about the fact that you never bothered to reply to this question. Are you even serious about software security?

Dear Erik Geurts,

I apologize for the delayed response, and I understand your concerns regarding the unpatched vulnerability in Awesome Support. Your concern for software security is certainly justified, and we take this matter seriously.

Our team has been actively investigating the reported vulnerability, and I’m pleased to inform you that we are actively working on a patch to address the issue. Ensuring the security of our users is a top priority, and we are committed to resolving this matter as swiftly as possible.

While I cannot provide an exact release date at this moment, rest assured that we are expediting the development and testing process to ensure the patch is comprehensive and effective. We will keep you and the community updated on our progress and provide a release date as soon as we can confidently do so.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to enhance the security of our plugin.

If you have any further questions or concerns, please do not hesitate to reach out.

Best regards,

You have the questionable honor of being listed with 2 more unpatched vulnerabilities in the next report from SolidWP.com yesterday. Apologizing is not enough, and this is not just an “inconvenience”. It sounds to me like you simply have no idea how to handle this. The patch should have been released at the same time that the CVE was assigned. This is – frankly – extremely concerning and you need to step up your game hugely to fix this enormous blow to your reputation as a developer.

Your plugin currently has 3 unpatched vulnerabilities, and this has been ongoing for more than 2 weeks. This needs to be fixed ASAP.

Hi @erikgeurtsplatformiqcom

The security vulnerabilities have been addressed, and the issues have been resolved. Please update the plugin to the latest version.

If you have any further questions or need assistance with anything else, please let me know.

Best regards,