Unpaid order cancelled – time limit reached

  • Resolved walshie1987

    (@walshie1987)


    6 years, 9 months ago

    Hi, I love your plugin but have just taken an order and it got cancelled because of the following error:

    Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.

    I do have a log if you’d like to see this too.

    Thanks
    Chris

Viewing 4 replies - 1 through 4 (of 4 total)

  • @walshie1987 If I’m not mistaken, that is a native WooCommerce setting.

    It’s not likely related to this or any particular plugin.

    Goto WooCommerce > Settings > Products > Inventory and remove any value that is present in the Hold Stock (minutes) field.

    Normally that is set to 60 minutes (to reserve inventory). If an order is not paid, then WC will cancel the order and release the inventory for use.

    If you remove the value from that field, it will disable the option and not auto-cancel unpaid orders.

    With the above said, when you stated you “have just taken an order”, which kinda implies it was paid.

    If it was paid, and there is a record of it, then the setting above is not the cause.

    But, if you received an error stating “Unpaid Order Cancelled”, then I’m pretty sure that order was never actually paid and moved to Processing. So, the above setting change should fix the problem.

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    @rtddev, Thank you for your detailed reply, That is correct. @walshie1987 did you get this working?

    Let me know if you still have any other questions or concerns.
    Thanks!

    Thread Starter walshie1987

    (@walshie1987)

    Thanks for the replies.I disabled the “Enable stock management” option yesterday as I’d read this could be causing some issues. An I received an order last night, that was paid for straight away and successfully when through (and in now processing).

    I could have been that the user didn’t have sufficient funds / incorrect card details I suppose and that the order was genuinely cancelled.

    Thank you both for your help and I’ll continue to monitor!

    Cheers and have a great weekend!
    Chris

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    @walshie1987, Yeah, could be many other reason but we need to know what steps should be to reproduce then we will be happy to help.
    But I’m glad that things are working as expected now. Great collaborative activity here though.

    So, I’m going to go ahead and mark this as resolved, but feel free to write us here again if you see any thing unusual.

    Also, If you have a moment to write a review for our plugin, that will be greatly appreciated.
    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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