unlock users

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  • Plugin Support WFAdam

    (@wfadam)

    Hello @deheugden and thanks for reaching out to us!

    IP’s who have been blocked due to incorrect passwords will follow the rules of your Rate Limiting. Navigate to All Options > Rate Limiting to view what you have currently set. The actual username should not be getting blocked though.

    https://www.wordfence.com/help/firewall/rate-limiting/ for a more in-depth guide on Rate Limiting rules.

    Let me know if this helps!

    Thanks!

    Thread Starter deheugden

    (@deheugden)

    Many thanks for the reply. So to be correcly, the user doesnt get locked out but it io gets? So if a bot tries to log in, the ipaddress of that not is locked, but the regular user with its own ip stil has acces

    Plugin Support WFAdam

    (@wfadam)

    Yes, the IP will be locked out, not the user, and the block will last as long as your rate-limiting specifies.

    Always feel free to post a new topic if you have any other questions or issues! We would be glad to assist you!

    Thank you again for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
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