Unknown problem

Hi @oscarlj,
Glad you reached out, I’ll need a little more information to get started.

First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that into your reply here.

With a bit more context, I should be able to hop right in. Let me know if you have any questions in the meantime, I’m happy to help.

Hi @stephanieliy.

### WordPress Environment ###

Home URL: https://andaluceslevantaos.org
Site URL: https://andaluceslevantaos.org
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Inicio (#5)
Page for Posts: No establecida
Table Prefix Length: a4cnjo0m_wp_
Table Prefix Length: 12
Table Prefix Status: Acceptable
Admin AJAX: Accesible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, leads

### Server Environment ###

Hosting Provider: DBH: localhost:3306, SRV: andaluceslevantaos.org
TLS Connection: Usos de conexión TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
PHP Max Upload Size: 64 MB
cURL Version: 7.64.0, OpenSSL/1.1.1n
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Entrada remota: ?
Get remoto: ?

### GiveWP Configuration ###

GiveWP Version: 2.25.2
GiveWP Cache: Activado
Database Updates: Todas las actualizaciones de la base completadas.
Database Updates: Completadas todas las migraciones de la base de datos.
Database Tables: ? a4cnjo0m_wp_give_donors? a4cnjo0m_wp_give_donormeta? a4cnjo0m_wp_give_comments? a4cnjo0m_wp_give_commentmeta? a4cnjo0m_wp_give_sessions? a4cnjo0m_wp_give_formmeta? a4cnjo0m_wp_give_sequential_ordering? a4cnjo0m_wp_give_donationmeta? a4cnjo0m_wp_give_revenue? a4cnjo0m_wp_give_migrations? a4cnjo0m_wp_give_log
GiveWP Cache: Activado
GiveWP Cache: ?Nueva donación?Recibo de donación?Donation Processing Receipt?Nueva donación offline?Instrucciones de donación offline?Registro de un nuevo usuario?Información del registro del usuario?Nota de donación?Acceso por correo electrónico
Upgraded From: 2.24.2
Test Mode: Desactivado
Currency Code: EUR
Currency Position: Antes
Decimal Separator: ,
Thousands Separator: .
Success Page: https://andaluceslevantaos.org/confirmacion-de-donacion/
Failure Page: https://andaluceslevantaos.org/donacion-fallida/
Donation History Page: https://andaluceslevantaos.org/escritorio-del-donante/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Donación offline, Redsys
Default Payment Gateway: Donación offline
PayPal IPN Notifications: N/A
Donor Email Access: Activado
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

Give - Form Field Manager: ? Sin licencia – por GiveWP – 2.0.3

### Other Active Plugins ###

301 Redirects: por WebFactory Ltd – 2.72
Akismet Anti-Spam: por Automattic – 5.0.2
All In One WP Security: por All In One WP Security & Firewall Team – 5.1.4
Classic Editor: por WordPress Contributors – 1.6.2
Classic Widgets: por WordPress Contributors – 0.3
Contact Form 7: por Takayuki Miyoshi – 5.7.3
Duplicate Page: por mndpsingh287 – 4.5.1
Duplicator Pro: por Snap Creek – 4.5.2
Envira Gallery: por Envira Gallery Team – 1.9.4.7
Envira Gallery - Albums Addon: por Envira Gallery Team – 1.7.8.6
Epic News Elements: por Jegtheme – 2.3.4
Forminator Pro: por WPMU DEV – 1.15.9
Green Popups (formerly Layered Popups): por Halfdata, Inc. – 7.32
Kiwi Social Share - Social Media Share Buttons & Icons: por WPKube – 2.1.6
Loco Translate: por Tim Whitlock – 2.6.3
Minimal Coming Soon & Maintenance Mode: por WebFactory Ltd – 2.36
One Click Demo Import: por PixFort – 2.6.2
Pasarela de pago Give para Redsys (modulosdepago.es): por Mikel Martin (ZhenIt Software) – 2.6.0
pixfort Core: por pixfort – 2.1.0
PixFort Likes: por PixFort – 1.0.2
Revue: por Revue – 1.2.0
Simple Custom CSS and JS: por SilkyPress.com – 3.42
Site Kit by Google: por Google – 1.93.0
Slider Revolution: por ThemePunch – 6.5.9
WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0
WPForms: por WPForms – 1.7.1.2
WPForms PayPal Standard: por WPForms – 1.4.0
Yoast SEO: por Team Yoast – 20.1

### Inactive Plugins ###


### Theme ###

Name: Essentials Child
Version: 1.0.2
Author URL: https://themeforest.net/user/pixfort
Child Theme: Sí
Parent Theme Name: Essentials
Parent Theme Version: 2.1.0
Parent Theme Author URL: https://themeforest.net/user/pixfort

I see that images doesn’t show. Here are the images:

1. https://ibb.co/T1z7XQD
2. https://ibb.co/fqfJrF4

Thanks

Hi @oscarlj,

In your system information I see 2 payment gateways have been enabled:
Offline Donations
Redsys

Is the issue you are having with your Resys payment gateway?

GiveWP doesn’t have an integration for Redsys, is this a payment gateway you custom coded?

If this is a custom payment gateway, I won’t be able to provide support for that. Not because I don’t want to, but because GiveWP didn’t write the code, so I’m not able to support it like I can support GiveWP products. Let me know, I’m happy to help as much as I possibly can, but this might be something you need to reach out to a developer for.

Hi @stephanieliy.

The problem occurs with the two payment methods (redsys and bank transfer). The one from redsys is from a third-party module for card payment, but I implemented this a year ago, more or less, and it worked correctly. A couple of weeks ago my client notified me saying that it was not working correctly.

Hi @oscarlj,
I’m not able to provide support for a 3rd party or custom built gateway. Your best bet will be reaching out to the person who implemented or built your gateway, or to a developer who might be able to do some digging.

As for the bank transfer option, I ran a test donation on your site and it was processed with no issues. Here is the donation receipt:
https://imgur.com/UrQLLGo

Feel free to delete that test donation.

I suspect the issue is with your Redsys payment gateway, and not the bank transfer gateway. I don’t see any errors, and the bank transfer option worked on my end. I’d recommend digging into the Redsys.

I’ll go ahead and mark this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to give things a look. Have a great day!