Unknown order status (bit-payment) – import rows skipped

  • Resolved amirw

    (@amirw)


    1 year, 3 months ago

    Hello,
    I exported all orders from old website and tried to import them to a new website. I used default express export and import.
    When importing I got following errors in import log:
    Parsing failed. Reason: Skipped. Unknown order status (bit-payment).
    1. How can I fix it on the new website and make the order status known.
    2. After I fix it, when I import again the orders file, will the import process skip existing orders and only import new orders, or there will be duplicate orders?
    Thanks!

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @amirw,

    Thanks for reaching out.

    The error you received in the import log is likely due to the order status “bit-payment” not being recognized on your import site. Typically, WooCommerce supports eight order statuses: Pending Payment, Processing, On Hold, Completed, Canceled, Refunded, Failed, and Draft. If you have set up “bit-payment” as a custom order status on your export website, please make sure to set up the same order status on your import site as well.

    As for your concern about duplicate orders, you can prevent this by setting the import settings properly. When you import the orders again, make sure to enable the “Skip” option in the “If order exists in the store” feature. This way, if an order with the same order ID already exists on the import site, it will be skipped during the import process, preventing duplicates.?

Viewing 1 replies (of 1 total)
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