Unknown file.

  • I have a client who uses Updraft Plus and I noticed an unknown file is not being backed up. I located the file at /public_html/wp-content/uploads/wpforms/.htaccess.cpmh3129 and it has permission 000 which I have never seen before. The file can not be accessed. The host is Bluehost.

    Any idea what this is??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @csasser,

    We’d be happy to help!

    It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance?

    From there, our support team will be able to take a closer look at your request.

    Thanks!

    Thread Starter csasser

    (@csasser)

    Only the free version is being used. That is why I looked for help here. The web host deleted both this file and .htaccess file in the /uploads/wpforms and all seems to be working well.

    Hey @csasser – Thanks for following on this ticket and I apologize for the confusion!

    Actually looking at the URL you had shared, it appears to me that you were using the paid version. I’m glad to hear that it’s working fine now.

    If you have any other questions, please feel free to reachout.

    Kindly,

Viewing 3 replies - 1 through 3 (of 3 total)
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