Unknown error type: Can not get SFW table names from main blog options

I also tried full deactivatin the plugin and installing it again but getting same error. Please help

• This reply was modified 1 year, 6 months ago by Dhara Shah.

Hello @dharashah410,

Do you mean the option “Complete Deactivation“? Have you tried that too?
? WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the option “Complete Deactivation” to “On” → Save Changes;
? WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and Delete.

Then install it anew:
https://cleantalk.org/help/install-wordpress

Don’t forget to refresh your website cache after all these steps if you use any.

Did it help?

Yes I followed step #1 (WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the option “Complete Deactivation” to “On” → Save Changes;)

For step 2, since I am on multisit network, I just deactivated the plugin from Installed plugins page and activated it again. Do you recommend deleting entire plugin from multi-site network level and reinstalling it again?

Yes, please, delete it completely and install it again. It should re-create the tables and solve the issue.
Waiting for your reply.

Same error. It did not get fixed

We need more details of the issue.

What’s your PHP version? Could you send us your webserver error log? It could be found in your hosting account. You can send the log either via email:
[email protected]
Or create a private ticket:
https://cleantalk.org/my/support/open

PHP version used is 6.3

I have emailed you the logs

Yes, I see it, thank you.
Please, wait within 3 business days while we are looking into the issue.

Hello @dharashah410,

Unfortunately, we can not fix the issue from our side.

For further actions please contact us via our private Ticket System:
https://cleantalk.org/my/support/open

Hello,

We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.