“Unknown error” in checkout

  • Resolved samuel32

    (@samuel32)


    3 months, 3 weeks ago

    Hi
    I got a big issue on my checkout page from today (everything was fine until this morning) : when I type my credit card details in the Stripe box and hit “Order”, an error notice appears on top of the page and says “Payment failed (Unknown error), please refresh and try again.”
    Everything is up to date.
    All my clients have the error, so it’s quite annoying…
    Thanks for your support

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @samuel32,

    Greetings from Webtoffee!

    Have you updated to the latest version? If you have already updated to the latest version, 4.0.3, please provide your Stripe account ID. You can easily retrieve this information from the plugin settings page, where it is indicated as “connected” to Stripe.

    Additionally, if you could share the wt_stripe_oauth log file, which can be found under WooCommerce -> Status -> Logs, we will be able to investigate the issue further. Furthermore, please review your Stripe developer logs for any entries related to failed payments, and kindly share these details privately using ??this link?.

    Thread Starter samuel32

    (@samuel32)

    Hello,
    Thank you for your answer.

    Unfortunately I have no “wt_stripe_oauth” log file in the WooCommerce dashboard, but I have a “eh_stripe_pay_dead” log file that says this (that’s all…) :
    stdClass Object ( [name] => [email] => [phone] => )

    In Stripe, I have no errors.
    I only got some logs with “200 OK” for “POST” in “/v1/payment_methods” at the times of payment attempts.

    My plugin and everything else is up to date, so here is my Stripe account ID :
    acct_1DACYQBCDKM8Loph

    I honestly don’t know what to do and where to look for issues… I appreciate your help a lot !

    Thread Starter samuel32

    (@samuel32)

    Hi,
    Can I get some help here please?
    Thanks

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @samuel32,

    We checked the account ID you shared and couldn’t find any logs in our App. Can you share your system status report through this link so that we can investigate further?

    Thread Starter samuel32

    (@samuel32)

    Done!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @samuel32,

    As we investigated we were unable to locate any logs pertaining to the issue, which are supposed to offer insights.

    Version 4.0.4 will be released soon. We encourage you to update once it’s available. After updating, please disconnect and reconnect your Stripe account and let us know how it works.

    If you encounter any issues after trying the steps, feel free to start a new thread in the forum for further assistance. Since this thread has been inactive for a while, we will be marking it as resolved for now.

Viewing 6 replies - 1 through 6 (of 6 total)
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