Unknown Error (cURL error 60)

  • Resolved Luke Nelson

    (@luc122c)


    4 years, 9 months ago

    Hi there, every time I try to set up SiteKit, I get redirected back to the dashboard with the the error:

    Unknown Error (code: cURL error 60: SSL certificate problem: unable to get local issuer certificate). To resume setup, start here.

    My site runs through Cloudflare and reading the error message, I thought the issue could to do with the Cloudflare origin certificate installed on my server. “Perhaps Google is doing client SSL certificate validation or something” I thought, knowing that the origin certificate provided by Cloudflare is effectively a self-signed certificate that is only valid to them. So, I generated some LetsEncrypt certificates to cover all bindings of the site. This made no difference however and I received the same error.

    I have looked for similar issues and followed the troubleshooting steps however none of the advice here helped. I even went nuclear and disabled all plugins (aside from SiteKit) and changed my theme to TwentyTwenty to run the setup, I still got the same error. I’ve tried a mix of browsers on Windows and Mac machines, still with the same error.

    I’m at a bit of a loss as I’ve installed this on other sites hosted elsewhere absolutely fine. The only difference I know of between this installation and others is that this is hosted on a Windows server (IIS 10). I don’t have another Windows server to test on unfortunately but surely this plugin works on IIS?

    Any advice or further troubleshooting steps would be appreciated as i’ve seen the benefits of SiteKit and would love it up and running on my site!

    • This topic was modified 4 years, 9 months ago by Luke Nelson.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • @luc122c thanks for you topic and the detailed steps you’ve taken. The error sounds environment/ server related and we may need to do some testing on our side to see if we can replicate the same to understand what is happening.

    If possible could you:

    1) Provide both a screenshot of last page in the setup process before you are redirected back to the dashboard and the error

    You can provide a link to screenshots using a service like Imgur or Jumpshare

    2) Your Site Health Information

    3) Your hosting provider and plan

    Thread Starter Luke Nelson

    (@luc122c)

    Hi @reneesoffice, thanks for the prompt reply. The website is hosted on a Google Cloud Platform Virtual Machine alongside multiple other sites I manage.

    Here’s a link to the screenshots you requested: https://imgur.com/a/1lhnHob

    My Site Health info is below:

    
### wp-core ###

version: 5.4.1
site_language: en_GB
user_language: en_GB
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: C:\inetpub\wwwroot\lukenelson.co.uk\www
wordpress_size: 265.82 MB (278734593 bytes)
uploads_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/uploads
uploads_size: 88.28 MB (92565977 bytes)
themes_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes
themes_size: 24.28 MB (25462913 bytes)
plugins_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
plugins_size: 175.03 MB (183527484 bytes)
database_size: 7.19 MB (7536640 bytes)
total_size: 560.60 MB (587827607 bytes)

### wp-active-theme ###

name: Avada Child (Avada-Child-Theme)
version: 1.0.0
author: ThemeFusion
author_website: https://theme-fusion.com
parent_theme: Avada (Avada)
theme_features: fusion-builder-options, title-tag, automatic-feed-links, custom-header, custom-background, woocommerce, wc-product-gallery-slider, wc-product-gallery-lightbox, post-formats, post-thumbnails, fusion-builder-demos, menus, align-wide, wp-block-styles, editor-styles, dark-editor-style, editor-font-sizes, widgets
theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada-Child-Theme

### wp-parent-theme ###

name: Avada (Avada)
version: 6.2.3
author: ThemeFusion
author_website: https://themeforest.net/user/ThemeFusion
theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.3, author: the WordPress team

### wp-plugins-active (13) ###

Classic Editor: version: 1.5, author: WordPress Contributors
Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
Duplicator Pro: version: 3.8.9, author: Snap Creek
Fusion Builder: version: 2.2.3, author: ThemeFusion
Fusion Core: version: 4.2.3, author: ThemeFusion
Health Check & Troubleshooting: version: 1.4.4, author: The www.remarpro.com community
Limit Login Attempts Reloaded: version: 2.13.0, author: WPChef
Remove Yoast SEO Comments: version: 3.1, author: Mitch
Site Kit by Google: version: 1.8.1, author: Google
Toolbar Publish Button: version: 1.6.2, author: wpUXsolutions
Under Construction: version: 3.75, author: WebFactory Ltd
WP Mail SMTP: version: 2.0.1, author: WPForms
WPS Hide Login: version: 1.5.6, author: WPServeur, NicolasKulka, tabrisrp

### wp-plugins-inactive (2) ###

Awesome Support: version: 5.8.2, author: Awesome Support Team
Awesome Support: Custom Status: version: 1.1.2, author: Awesome Support

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Windows NT 10.0 AMD64
httpd_software: Microsoft-IIS/10.0
php_version: 7.4.4 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 512M
max_input_time: 60
upload_max_size: 500M
php_post_max_size: 512M
curl_version: 7.68.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
server-headers: 
	date: Fri, 22 May 2020 19:20:40 GMT
	content-type: text/html; charset=UTF-8
	cache-control: no-cache, must-revalidate, max-age=0
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	vary: Accept-Encoding
	x-powered-by: Array
	link: Array
	x-frame-options: SAMEORIGIN
	x-xss-protection: 1; mode=block
	referrer-policy: no-referrer-when-downgrade
	x-content-type-options: nosniff
	cf-cache-status: DYNAMIC
	expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
	strict-transport-security: max-age=2592000; includeSubDomains
	server: cloudflare
	cf-ray: 5978e5493d080772-LHR
	content-encoding: gzip
	alt-svc: h3-27=":443"; ma=86400, h3-25=":443"; ma=86400, h3-24=":443"; ma=86400, h3-23=":443"; ma=86400
	cf-request-id: 02df6da1bf00000772a5ab1200000001

### wp-database ###

extension: mysqli
server_version: 5.7.25-google-log
client_version: mysqlnd 7.4.4

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content
WP_PLUGIN_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: ../logs/wordpress.log
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.8.1
php_version: 7.4.4
wp_version: 5.4.1
reference_url: https://www.lukenelson.uk
amp_mode: no
site_status: connected-site
user_status: not authenticated
active_modules: site-verification, search-console
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
search_console_property: none

### wp_mail_smtp ###

version: 2.0.1
license_key_type: lite
debug: No debug notices found.
    Thread Starter Luke Nelson

    (@luc122c)

    I’d also like to add that I thought it could be a compatibility issue with PHP 7.4 so I tried downgrading to PHP 7.2 and had the same issue.

    @luc122c thanks for the update. I’ve created this Github issue for further investigation to try to replicate the issue. We’ll keep you updated on the progress.

    In the meantime, one thing to check (perhaps with Google Cloud Platform support) is if the PHP version of cURL is correctly installed and configured for successful verification with your SSL certificate.

    Thread Starter Luke Nelson

    (@luc122c)

    Hi @reneesoffice, I’ve followed up with some further server info on the Github issue. Is it better to continue the discussion over there? In the meantime, I’ll take a look at the cURL configuration.

    • This reply was modified 4 years, 9 months ago by Luke Nelson.
    Thread Starter Luke Nelson

    (@luc122c)

    I’ve managed to resolve the issue. I’ve written a full breakdown over on the Github issue. However, for anyone having the same issue, here’s how to resolve it.

    According to this great article,

    This is a common error that occurs whenever you attempt to use PHP’s cURL functions to connect to a HTTPS website. Essentially, your cURL client has not been configured to connect to SSL-enabled websites.

    To resolve it, you need to download the cacert.pem certificate bundle from the official cURL website. You then need to find the [curl] section of your php.ini file and reference the file in the curl.cainfo option, then restart IIS. For example, mine now reads:
    curl.cainfo = "C:\Program Files\PHP\v7.4\extras\ssl\cacert.pem"
    Further information can be found on the cURL Installation page of the PHP Manual.

    • This reply was modified 4 years, 9 months ago by Luke Nelson.

    @luc122c Super great to hear and fantastic troubleshooting! I know this will be helpful to other users in the forums who experience the same. Thanks for sharing what solved this for you.

Viewing 7 replies - 1 through 7 (of 7 total)
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