Unknown Error (code: getting user ID failed)

Thanks for getting in touch. We have some troubleshooting steps listed on the plugins website which have some suggestions, including attempting setup using a browser incognito window.

If you’ve already attempted setup using a browser incognito window please share your Site Health information and we can inspect your current setup. You can share privately if preferred.

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.