Unknown error in Chrome

  • Resolved jonasbimsem

    (@jonasbimsem)


    4 years, 11 months ago

    Hi,

    With the current pandemic I decided to create a virtual tour for my school.
    I created a new tour and when I tried to publish it, it says Unknown error. Check Developer Console.

    My site is up to date and I used the Gutenberg block editor to insert the block into my page.

    EDIT: I tested it and Iphone and Microsoft Edge works but everyone who tries to open it in Chrome gets the same error.

    • This topic was modified 4 years, 11 months ago by jonasbimsem.
    • This topic was modified 4 years, 11 months ago by jonasbimsem.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, it is a possibility that there is a plugin conflict that is causing this issue.

    What we suggest you do, is conduct unit testing.

    At first, deactivate all plugins except WPVR and test if the tour works on chrome.

    If it does, next start activating other plugins one by one and seeing when the tour doesn’t load.

    Once you identify it, let us know which plugin caused the conflict. We can then give further instructions.

    Thanks.

    Thread Starter jonasbimsem

    (@jonasbimsem)

    Disabled all the plugins, but still no change ??

    Thread Starter jonasbimsem

    (@jonasbimsem)

    Upgraded to the pro version but still no change ??

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, we are looking into it. We will try to find a solution ASAP.

    Meanwhile, can you e-mail us with a screenshot to [email protected] ?

    Since you upgraded to pro, we will support you via e-mail or live chat.

    This forum is for free users only.

    Thanks for being patient.

    Plugin Author RexTheme

    (@rextheme)

    Hi,

    As you’ve upgraded to our pro version, you can contact us on our website with your issues.

    This forum is for our free users and we’re not allowed to support the pro users here.

    If you contact us on our live chat or open a ticket on our site, we can surely provide you support there.

    Hope you understand.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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