Unique case of white screen problem

  • jarekdefiler

    (@jarekdefiler)


    9 years ago

    Howdy all. So I’m new here and still learning a lot of the ins and outs of WordPress. I hosted my little blog through Bluehost and everything was going fine until I made an error in my theme’s functions.php file. I got the white screen and backtracked to the functions.php file (because attempting to navigate my dashboard would lead to the white screen) and corrected the error (or so I thought). However, the white screen persisted and it became so bad that I can’t see anything now. I can’t even access my dashboard anymore because it’s just a white screen.

    So I started researching the problem and looked up a plethora of forum posts and articles on how to fix it. They all basically say the same thing, “Replace the theme in wp-content/themes or the functions/php file,” easy enough. So I understand HOW to fix it, but my problem is that when I went to upload the necessary files into the wp-content folder via FileZilla, I found that my theme wasn’t in there. I then looked at the plugins folder and none of the plugins I downloaded were in there.

    So it seems that my WordPress blog wasn’t running through Bluehost even though I used it for installation. Now I don’t know how to access the proper WordPress files in order to fix the problem because I don’t know where they’re located.

    I tried reinstalling WordPress but I still have the white screen. If I could just figure out where the proper files are located then I can take care of the rest on my own.

    Maybe there’s an easy fix? Any help is appreciated. I’m probably just missing something simple…I hope.

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  • Allison Tarr

    (@allisonplus)

    I would contact Bluehost if you haven’t already – they might be able to shed some light on it.

    Maybe your Filezilla isn’t connecting to the right area but it is still actually within Bluehost. Have you tried investigating using their internal File Manager? (https://my.bluehost.com/cgi/help/file_manager)

    Thread Starter jarekdefiler

    (@jarekdefiler)

    Yeah I already looked in my file manager and all the
    WordPress files were the basic installation ones. I found a workaround though, so I wasn’t able to fix the problem but I found another solution. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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