• Resolved webmasterprof

    (@webmasterprof)


    I am trying to uninstall Wordfence but without effect. I need your help. I installed the assistant but nothing. Sincerely I definitely want to uninstall this plugin from my site. I do not want it anymore

Viewing 6 replies - 1 through 6 (of 6 total)
  • WFSupport

    (@wfsupport)

    You should be able to delete it by deactivating the plugin, running Wordfence Assistant, and selecting ‘delete all tables and data’. If you are seeing residual tables in the database it may be because of a change we made in the plugin that should be fixed in the next release of this plugin which should be in the next several days.

    If you prefer, activate Wordfence and on the General Options page look for the General Wordfence Options section. Check the box to “Delete Wordfence tables and data on deactivation” and save changes. Go back to the plugins page, deactivate and then delete Wordfence.

    If you have any other questions or concerns about the Wordfence Assistant plugin, just let me know.

    Tim

    I have the same problem. Wordfence Firewall won’t get anyone to the site. Cannot access Wordfence Asistant settings because the administrator cannot access the site. How else could it be used?

    Neptun

    @neptun

    Your issue isn’t related to the original post. Per forum rules please open your own request and don’t hijack posts.

    Our help documentation tells you how to do this.
    See this article for information on how to regain access:
    https://www.wordfence.com/help/blocking/troubleshooting/#forcefully-regain-access-to-your-site

    Tim

    I also receive a notification when I try to remove the plugin: It is impossible to completely remove the plugin wordfence-assistant / wordfence-assistant.php.

    what to do?

    You said: “You should be able to delete it by deactivating the plugin, running Wordfence Assistant, and selecting ‘delete all tables and data’.”

    The version of WordFence I had installed I did that and it put my site offline.

    The moment you “deactivate WordFence” Your website WILL GO OFFLINE IMMEDIATELY!
    So you know this know this Neptune and you learned it in a very difficult way!

    (@wfsupport)
    Why would you advise people to follow those steps as they will bring their website offline just like what happen now to Neptune…..
    Do you know what a shock to the heart that is when this happens??

    Unless something has changed in the past 2-3 months(it took me weeks to figure out what happen) Do the second suggestion which should be the only advice IMO here:

    “1:If you prefer (should be, “You need to do it this way exactly!” Not “if you prefer”..), activate Wordfence Assistant FIRST!
    2:n the General Options page look for the General Wordfence Options section. Check the box to “Delete Wordfence tables and data on deactivation” and save changes.
    3:Go back to the plugins page, deactivate and then delete Wordfence.”

    So from my experience, do it exactly like that and you won’t have a mini heart attack when you see 503 offline!

    I hope my info is correct here and helps clear up and trouble.
    I’m only trying to input a positive result here.

    *J

    Thank you very much for your care! I tried everything, but nothing helped. That’s why I removed Wordfence. It was gone for a couple of weeks after which I installed it normally. Now it has worked flawlessly. I think the term ‘deactivate Wordfence’ used is already unclear.

Viewing 6 replies - 1 through 6 (of 6 total)
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