Uninstall Doesn’t Clear Database

  • Resolved imoperations

    (@imoperations)


    1 year, 4 months ago

    After creating a new test web site a few months back, I noticed there were significant changes to the CookieYes plugin interface, but upon checking the interface on my existing sites the interface was still using the old one – uninstalling/reinstalling didn’t help.

    When looking in the DB I noticed that the plugin’s tables and wp_options entries were not being deleted on uninstall. I had to manually delete them and then reinstall to get the updated interface and settings.

    I thought this may have been a remnant bug with the old plugin but, recently I cloned a new test site and experienced the review banner constantly popping up within the admin portal.

    Again, after an unsuccessful uninstall/reinstall, I had to manually drop cky_ tables and remove cky_ row entries within the wp_options table before reinstalling the plugin to get the banner to stop popping up.

    • This topic was modified 1 year, 4 months ago by imoperations.
    • This topic was modified 1 year, 4 months ago by imoperations.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @imoperations,

    Greetings from CookieYes!

    Please refer this thread to know more about the new UI interface and to migrate from the legacy interface to the new interface without affecting the configurations.

    Regarding the issue with review banner, can you please confirm that you were using the latest version of the plugin while you encountered this issue? If so please share us your site health info privately via?this link?so that we could replicate this issue in our test environment.

    Thread Starter imoperations

    (@imoperations)

    Hi,
    Thanks for the link. I wasn’t aware there was a migration process to switch to the new UI.

    With regards to the review banner, I did manage to resolve the issue by deleting the cky_admin_notice entry within the wp_options table after I had uninstalled the plugin, then reinstalling.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @imoperations,

    Since your issue have been fixed, we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 3 replies - 1 through 3 (of 3 total)
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