Unfortunately there was an error creating your backup. Update protection is not

Hi @dada1978 I’m sorry to hear about the “Cannot close ZIP archive file” error you’re getting, and I really appreciate you taking the time to post in the forums here and let us know about it!

I created a video to say hi and ask some follow up questions, if you could watch it that would be great! https://youtu.be/yVeTQX7SKqQ

But, in summary of the video, I had 3 items:

1. Can you supply a copy of the latest log? It could have more info in it for us. You can find it in Total Upkeep > Tools > Logs.
2. Are you running a Caching plugin, such as W3 Total Cache, or any plugin that’s out of the norm?
3. Also, if System Zip is available, you can try creating a backup with that and see if you get different results. You can go to Total Upkeep > Settings > Backup Process > Compressor to find this setting.

Again, I appreciate you opening up the discussion about this error message – we’re happy to help!
– Brad

Hey Brad,
thanks for the amazing speedy response and the helpful video!

Here is the log:
[2020-04-29 15:08:26 UTC] PHP Version: 7.0.29
[2020-04-29 15:08:26 UTC] WordPress Version: 5.3.2
[2020-04-29 15:08:26 UTC] Total Upkeep version: 1.13.3
[2020-04-29 15:08:26 UTC] Backup process initialized.
[2020-04-29 15:08:26 UTC] Starting dump of database…
[2020-04-29 15:08:26 UTC] Memory usage – limit / current / peak memory usage: 256M / 48052976 (45.83 MB) / 48094104 (46 MB)
[2020-04-29 15:08:27 UTC] Dump of database complete! $status = 1
[2020-04-29 15:08:27 UTC] Memory usage – limit / current / peak memory usage: 256M / 48058496 (45.83 MB) / 50797344 (48 MB)
[2020-04-29 15:08:27 UTC] Database dump file added to file list: /home/bionicgi/boldgrid_backup/bionicgi_wp732.20200429-150826.sql / 11281890 (10.76 MB)
[2020-04-29 15:08:27 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-04-29 15:08:27 UTC] Memory usage – limit / current / peak memory usage: 256M / 53671632 (51.19 MB) / 54240304 (52 MB)
[2020-04-29 15:08:28 UTC] Total files / size archived: 8568 / 725605580 (691.99 MB)
[2020-04-29 15:08:28 UTC] Starting to close the zip file.
[2020-04-29 15:08:28 UTC] Memory usage – limit / current / peak memory usage: 256M / 53787312 (51.30 MB) / 54240304 (52 MB)
[2020-04-29 15:08:41 UTC] Finished closing the zip file.
[2020-04-29 15:08:41 UTC] Memory usage – limit / current / peak memory usage: 256M / 53787200 (51.30 MB) / 54240304 (52 MB)
[2020-04-29 15:08:41 UTC] Archiving of files complete!
[2020-04-29 15:08:41 UTC] Archiving of files did not complete successfully: Array
(
[error] => Cannot close ZIP archive file “/home/bionicgi/boldgrid_backup/boldgrid-backup-www.bionicgirlnyc.com-ebbafa88-20200429-150827.zip”.
)

[2020-04-29 15:08:41 UTC] Archive filepath / size: /home/bionicgi/boldgrid_backup/boldgrid-backup-www.bionicgirlnyc.com-ebbafa88-20200429-150827.zip / 0 (0.00 B)
[2020-04-29 15:08:41 UTC] Memory usage – limit / current / peak memory usage: 256M / 53787232 (51.30 MB) / 54240304 (52 MB)
[2020-04-29 15:08:41 UTC] PHP shutdown – Error found: Array
(
[type] => 2
[message] => ZipArchive::close(): Write error: Disk quota exceeded
[file] => /home/bionicgi/public_html/wp-content/plugins/boldgrid-backup/admin/compressor/class-boldgrid-backup-admin-compressor-php-zip.php
[line] => 266
)

For 2. I have W3 Total Cache activated. How would I omit the caching files to be included?

• This reply was modified 4 years, 10 months ago by dada1978.

Update: I changed the compressor to System zip and the backup seems to have worked this time without an error! Thanks for the tips!