Unformatted Notification Emails

  • Resolved americanninja

    (@americanninja)


    3 years, 10 months ago

    I’m a new user to wordfence, I can’t believe I was not aware of this very cool and useful plugin. Love it.

    However, I’m having a strange issue where SOME of the email notifications are being sent without any formatting. They appear as just a long paragraph of text in the email body. I noticed that it’s mostly the notifications for failed user logins or admin user login.

    Other emails sent by the Wordfence plugin appear just fine. For example, the Wordfence Activity summary email appears nice with HTML formatting.

    My websites don’t have any issue with other plugins and the email notifications and it seems even some of the Wordfence notification emails appear fine. So it seems like it could be an issue with Wordfence plugin for specific email notifications. Is anyone else experiencing this?

    I’m new to the plugin, so I have no idea if this is a new issue or it’s something with my theme/website. Thanks!

    FYI: I also don’t use any custom SMTP plugin, just using default WordPress email function on all my sites.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @americanninja and thanks for reaching out to us!

    Can you forward an example of the unformatted email to wftest @ wordfence . com and please add to the subject “americanninja for WFADAM” so I can find it easily.

    Thanks again!

    Thread Starter americanninja

    (@americanninja)

    Thanks @wfadam for the quickly reply and offer to help. Apologies for my very delayed response. I have sent across a few email examples. Thanks in advance!

    Thread Starter americanninja

    (@americanninja)

    @wfadam – Just a friendly reminder. I sent over a copy of the email twice, but haven’t received a response. I look forward to hearing from you!

Viewing 3 replies - 1 through 3 (of 3 total)
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