Unexplainable Error on Payment Page

  • Resolved caglardinc

    (@caglardinc)


    3 years, 8 months ago

    Hi there. Hope you can help me with this.

    On the payment page, the iframe payment gateway that I use doesn’t come up. It say, Iframe failed with no reason to show. If I try to use a coupon instead, page loads up indefinitely.

    But in both cases, order comes up in the admin panel, but on the frontend, users can’t see if their order is in or not.

    Couldn’t figure it out this, can you help me with this please?

    Also, I’m adding a screenshot of the page, hope this helps.

    https://ibb.co/BcttHPR

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @caglardinc,

    Which payment gateway are you using? From what you describe this could be likely caused by a conflict with your theme or with another plugin.

    Read more about plugin and theme conflicts in our Self-Service Guide.

    For more detailed instructions about conflict testing, check out this – How to test for plugin and theme conflicts.

    Please let us know how that goes.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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