Unexpected value in $auth option – Google Ads Linking

Hi @wpstack92,

I understand you’re having troubles connecting Google Ads account but are receiving an error, even through the connection test link. This is unusual and it may mean something could be interferring with your set up. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Thank you for your quick reply. There were no fatal errors in the Woocommerce Logs.

Here the System Status Report:

WordPress Environment

WordPress address (URL): REDACTED
Site address (URL): REDACTED
WC Version: 8.3.1
REST API Version: 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 752 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ? Server Environment

Server Info: Apache/2.4.58 (Debian)
PHP Version: 8.1.27
PHP Post Max Size: 400 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.24-MariaDB-1:10.5.24+maria~deb10-log
Max Upload Size: 400 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.3.1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (22)

Advanced Custom Fields PRO: by WP Engine – 6.2.6.1
WordPress Bitcoin Payments - Blockonomics: by Blockonomics – 3.7.0
Breeze: by Cloudways – 2.1.6
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Click to Chat: by HoliThemes – 3.33
Cloudflare: by Cloudflare
Inc. – 4.12.6

FacetWP: by FacetWP
LLC – 4.2.7

Fast Velocity Minify: by Raul Peixoto – 3.4.1
Google Listings and Ads: by WooCommerce – 2.6.4
Perfmatters: by forgemedia – 2.2.6
Object Cache Pro: by Rhubarb Group – 1.20.2
SearchWP WooCommerce Integration: by SearchWP – 1.3.11
SearchWP: by SearchWP – 4.3.13
Slim SEO: by eLightUp – 3.23.2
TI WooCommerce Wishlist: by TemplateInvaders – 2.8.0
Trustpilot-reviews: by Trustpilot – 2.5.925
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.59

WooCommerce: by Automattic – 8.3.1 (update to version 8.7.0 is available)
WP Mail SMTP: by WPForms – 3.5.2
WP REST Cache: by Acato – 2024.1.3
wpformation – 1.9.13.2 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)

WP REST Cache - Must-Use Plugin: by Richard Korthuis - Acato – 2021.3.0 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator:
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-19 07:55:31 +01:00
Options: ?
Notes: 15
Onboarding: completed Action Scheduler

Complete: 316
Oldest: 2024-03-01 21:24:20 +0100
Newest: 2024-04-01 19:31:40 +0200

Failed: 8
Oldest: 2023-11-16 09:15:01 +0100
Newest: 2024-03-16 23:25:01 +0100

Pending: 3
Oldest: 2024-04-02 19:31:40 +0200
Newest: 2024-04-02 19:31:40 +0200 Status report information

Generated at: 2024-04-01 21:57:10 +02:00

• This reply was modified 7 months, 4 weeks ago by wpstack92.

Hi @wpstack92,

It sounds like authentication issue. You can resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (if you’ve installed it)

Next, go to Marketing > Google Listings & Ads and set up the connection again.

Make sure that you create your Google Ads account with the same ID you use to create your Google Merchant ID. More info: https://woo.com/document/google-listings-and-ads/#general-requirements

Let us know how it goes!

Thanks for getting back to me, Shameem. I did all the steps again, and still getting the same error. The authentication issue is clearly in connection with Google Ads only. All other linkings are working fine.

Would it be possible for me to add some debug-lines to the part of the plugin code that deals with the Google Ads connection so you get more information what the posts and responses are?

Thank you!

?? hey @wpstack92

Thank you for reaching back, with further details on this.

I went ahead with investigating the site’s System Status Report (SSR). Some observations:

• WooCommerce – 8.3.1 (update to version 8.7.0 is available)
• Cloudflare: by Cloudflare Inc. – 4.12.6
• Fast Velocity Minify: by Raul Peixoto – 3.4.1
• Perfmatters: by forgemedia – 2.2.6
• Object Cache Pro: by Rhubarb Group – 1.20.2
• WP REST Cache: by Acato – 2024.1.3 (under must-use plugin list also)

Moving forward, kindly make sure there’s a backup available first. Then, make sure WooCommerce is updated to the latest version available.

In order to update the WooCommerce database to the same (8.7.0) version, there is a dedicated button found in the screen at?‘WooCommerce > Status > Tools’.

Furthermore, to clarify, did you already have a chance to test with the rest of the plugins listed in my message here (caching/security/performance) temporarily deactivated, and see if the issue persists, or otherwise?

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

• This reply was modified 7 months, 3 weeks ago by anastas10s. Reason: added WooCommerce database note

Thank you for chiming in as well, Pepe. I tried it one more time and this time it worked!

Under Google Ads it said
“Account 0” Connected

Cannot give you more information why it worked now, but I’m happy it does. Thank you for your help!

Hey, @wpstack92!

I’m glad it is working now!

If the issue comes back or you need help with anything else, please let us know so we can assist you further.

I’ll close this thread now, okay?

Have a wonderful day!

Hi

I also encountered a similar issue. After reading through everyone’s discussions and trying to delete the related cache plugins, the problem was resolved.

So, if anyone else has same error, try disconnecting everything, delete cache plugin, and redoing it.

• This reply was modified 5 months, 2 weeks ago by duongtuanv.

Hi. I need some help here. I am having the same issue but i have tried to disconnect the accounts and clear the cache. It is still don’t work. Appreciate any help. Thanks.

Hi @kevinbytebox,

Sorry to hear that you are experiencing the same issue. However, to align with?forum best practices, please create a new topic so that we can address your issue(s) separately.

You can create a new thread here.

Thanks for understanding!

Hi, I have the same problem.

I’ve done all the steps in this thread several times, but I’m still having trouble linking my Google Ads account. I always get the same error:

Unexpected value in $auth option, got: Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials Object ( [token:Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials:private] => Array ( [access_token] => ) )

Hi?@dejaquesuene

Sorry to hear that you are experiencing the same issue. However, to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

You can create a new thread here.

Thanks for understanding!