‘Unexpected server error’ when trying to print out shipping label

  • Resolved Infinitee

    (@infinitee)


    3 years, 6 months ago

    I am not sure when this stared happening but I can not create shipping labels. I have shipping set to Flat Rate Envelope and hit “use these packages” returns ‘Unexpected server error’

    Other log:
    05-22-2021 @ 04:32:26 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
    05-22-2021 @ 04:34:19 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)

    Test your WooCommerce Shipping & Tax connection:
    Your site is succesfully communicating to the WooCommerce Shipping & Tax API.

    
### WordPress Environment ###

WordPress address (URL): https://www.infinitee-designs.com/t-shirts
Site address (URL): https://www.infinitee-designs.com/t-shirts
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39
PHP Version: 7.3.11
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: _0LE_
Total Database Size: 209.13MB
Database Data Size: 166.35MB
Database Index Size: 42.78MB
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Product Feed PRO for WooCommerce: by AdTribes.io – 10.1.2
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.6
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce compatibility for Schema: by Magazine3 – 1.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Product SKU Generator: by SkyVerge – 2.4.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.13
WooCommerce: by Automattic – 5.3.0
Wordfence Security: by Wordfence – 7.5.3
Yoast SEO: by Team Yoast – 16.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.9

WPForms Lite: by WPForms – 1.6.7

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.0.5
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: 100% cotton ! caption : (100-cotton-caption)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's black tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-black-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue & purple crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-purple-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's fire crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-fire-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's pink tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-pink-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's purple crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-purple-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's rainbow crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-rainbow-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's white (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-white)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
https://www.infinitee-designs.com/t-shirts//product/number-9-inspired-by-john-lennon-mens-tank top/ (https-www-artrocktshirts-com-product-number-9-inspired-by-john-lennon-mens-tank-top)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /infinitee-t-shirts-shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #14 - /terms/

### Theme ###

Name: Ascend Child
Version: 1.x
Author URL: https://www.infinitee-designs.com
Child Theme: ?
Parent Theme Name: Ascend
Parent Theme Version: 1.4.7
Parent Theme Author URL: https://www.kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: ascend/woocommerce/archive-product.php
ascend/woocommerce/checkout/thankyou.php
ascend/woocommerce/content-product.php
ascend/woocommerce/content-single-product.php
ascend/woocommerce/loop/loop-start.php
ascend/woocommerce/loop/rating.php
ascend/woocommerce/loop/sale-flash.php
ascend/woocommerce/product-searchform.php
/nfs/c01/h08/mnt/5120/domains/infinitee-designs.com/html/t-shirts/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/nfs/c01/h08/mnt/5120/domains/infinitee-designs.com/html/t-shirts/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
ascend/woocommerce/single-product/related.php
ascend/woocommerce/single-product/sale-flash.php
ascend/woocommerce/single-product/up-sells.php
ascend/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 37
Oldest: 2021-04-25 02:35:48 -0400
Newest: 2021-05-22 04:15:51 -0400

Pending: 2
Oldest: 2021-05-22 07:38:31 -0400
Newest: 2021-05-24 06:12:01 -0400

### Status report information ###

Generated at: 2021-05-22 04:53:03 -04:00
Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter Infinitee

    (@infinitee)

    I added the IP address 192.0.96.246 to the firewall whitelist but the shipping rates still fail.

    • This reply was modified 3 years, 6 months ago by Infinitee.

    Are there any JavaScript errors in your browser’s console when you try to print a label? You can find guidance for checking this here, if you need it:

    https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#javascript-errors

    Keep in mind that you’ll need to open the console *before* trying to print a label, not after.

    Also, I see you are using Sucuri on the site, which may be blocking the connection. Can you please disable it (or have your host do so) and try again?

    Let me know how those tests go. Thanks! ??

    Thread Starter Infinitee

    (@infinitee)

    Deactivating Securi will take 12-24 hours for the DNS to propagate.

    • This reply was modified 3 years, 6 months ago by Infinitee.
    • This reply was modified 3 years, 6 months ago by Infinitee.
    Thread Starter Infinitee

    (@infinitee)

    After disabling and re-enabling the firewall and adding 192.0.96.246 to my firewalls whitelist the shipping rates is now working.

    Thanks for all the help,
    Ralph

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘‘Unexpected server error’ when trying to print out shipping label’ is closed to new replies.