‘Unexpected server error’ when trying to print out shipping label

  • Resolved Infinitee

    (@infinitee)


    3 years, 6 months ago

    I am not sure when this stared happening but I can not create shipping labels. I have shipping set to Flat Rate Envelope and hit “use these packages” returns ‘Unexpected server error’

    Other log:
    05-22-2021 @ 04:32:26 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
    05-22-2021 @ 04:34:19 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)

    Test your WooCommerce Shipping & Tax connection:
    Your site is succesfully communicating to the WooCommerce Shipping & Tax API.

    
### WordPress Environment ###

WordPress address (URL): https://www.infinitee-designs.com/t-shirts
Site address (URL): https://www.infinitee-designs.com/t-shirts
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39
PHP Version: 7.3.11
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: _0LE_
Total Database Size: 209.13MB
Database Data Size: 166.35MB
Database Index Size: 42.78MB
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Product Feed PRO for WooCommerce: by AdTribes.io – 10.1.2
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.6
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce compatibility for Schema: by Magazine3 – 1.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Product SKU Generator: by SkyVerge – 2.4.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.13
WooCommerce: by Automattic – 5.3.0
Wordfence Security: by Wordfence – 7.5.3
Yoast SEO: by Team Yoast – 16.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.9

WPForms Lite: by WPForms – 1.6.7

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.0.5
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: 100% cotton ! caption : (100-cotton-caption)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's black tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-black-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue & purple crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-purple-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's blue tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-blue-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's fire crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-fire-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's pink tie dye (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-pink-tie-dye)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's purple crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-purple-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's rainbow crystallized (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-rainbow-crystallized)
100% cotton ! desc : big wing inspired by jimi hendrix tank top - men's white (100-cotton-desc-big-wing-inspired-by-jimi-hendrix-tank-top-mens-white)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
https://www.infinitee-designs.com/t-shirts//product/number-9-inspired-by-john-lennon-mens-tank top/ (https-www-artrocktshirts-com-product-number-9-inspired-by-john-lennon-mens-tank-top)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /infinitee-t-shirts-shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #14 - /terms/

### Theme ###

Name: Ascend Child
Version: 1.x
Author URL: https://www.infinitee-designs.com
Child Theme: ?
Parent Theme Name: Ascend
Parent Theme Version: 1.4.7
Parent Theme Author URL: https://www.kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: ascend/woocommerce/archive-product.php
ascend/woocommerce/checkout/thankyou.php
ascend/woocommerce/content-product.php
ascend/woocommerce/content-single-product.php
ascend/woocommerce/loop/loop-start.php
ascend/woocommerce/loop/rating.php
ascend/woocommerce/loop/sale-flash.php
ascend/woocommerce/product-searchform.php
/nfs/c01/h08/mnt/5120/domains/infinitee-designs.com/html/t-shirts/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/nfs/c01/h08/mnt/5120/domains/infinitee-designs.com/html/t-shirts/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
ascend/woocommerce/single-product/related.php
ascend/woocommerce/single-product/sale-flash.php
ascend/woocommerce/single-product/up-sells.php
ascend/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 37
Oldest: 2021-04-25 02:35:48 -0400
Newest: 2021-05-22 04:15:51 -0400

Pending: 2
Oldest: 2021-05-22 07:38:31 -0400
Newest: 2021-05-24 06:12:01 -0400

### Status report information ###

Generated at: 2021-05-22 04:53:03 -04:00
Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi @infinitee,

    Thanks for sending those logs over.

    We’ve seen this issue be caused by security plugins blocking the request- can you disable the Wordfence Security plugin that’s active and try again?

    If you’re still getting that error, can you disable all plugins except for WooCommerce and WooCommerce Shipping and Tax and take a look?

    Keep us posted on how that goes.

    Best!

    Thread Starter Infinitee

    (@infinitee)

    I disabled all plugins except for WooCommerce and WooCommerce Shipping and Tax and the option to create a shipping label disappears.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi @infinitee,

    Could you leave only WooCommerce, WooCommerce Shipping & Tax as well as Jetpack on and try again, please?

    Let us know how it goes!

    Thread Starter Infinitee

    (@infinitee)

    Disabled everything except WooCommerce, WooCommerce Shipping & Tax as well as Jetpack and still get:

    Unexpected server error.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there @infinitee

    Thanks for doing the steps recommended by my colleagues.

    I checked from your status report, you have WP cron disabled/not available:

    WP Cron: –

    Could you please check with your host to ensure this is enabled?

    The plugin relies on cron to fetch service schemas. So it’s very essential to be available and working.

    Let me know how it goes when you have a chat with your host and keep us in the loop!

    Thread Starter Infinitee

    (@infinitee)

    Cron enabled now… define(‘DISABLE_WP_CRON’, false);

    Plugin Contributor Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @infinitee,

    Thanks for the update. I took a look at the server connection from our side and it does look like cron is enabled now, however, the cron array size is pretty large. The cron size isn’t a sync problem by itself but it could indicate that cron is not working as expected. I’d suggest taking a look at the WooCommerce > Status > WooCommerce Shipping & Tax page to see when the WooCommerce Shipping & Tax data was last updated, and also look for any fatal error logs on the WooCommerce > Status > Logs page.

    Thread Starter Infinitee

    (@infinitee)

    WooCommerce Shipping & Tax data was last updated 21 day ago so I Refreshed it.

Create shipping label:

Still getting "Unexpected server error."

All the logs are showing TaxJar Plugin output. Do I need to install TaxJar to get shipping labels to work? They have worked in the past.

Log for last order:

05-24-2021 @ 20:14:42 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:15:07 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:15:17 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:15:38 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:15:38 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:15:38 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"DE","from_zip":"19947","from_city":"Georgetown","from_street":"24282 Whispering Pines Lane","to_country":"US","to_state":"CA","to_zip":"94705","to_city":"Berkeley","to_street":"2918 Florence Street","shipping":"7.95","plugin":"woo","line_items":[{"id":"7114-20d039f53b4a6786c21ee0dbcd2d2c5d","quantity":1,"product_tax_code":"","unit_price":"25","discount":"0"}]} (WCS Tax)
05-24-2021 @ 20:15:39 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-24-2021 @ 20:17:47 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:17:47 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:17:47 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-24-2021 @ 20:17:53 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:17:53 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:17:53 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-25-2021 @ 04:24:19 - :::: TaxJar Plugin requested :::: (WCS Tax)

Taxes Log:

05-24-2021 @ 20:15:38 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:15:38 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"DE","from_zip":"19947","from_city":"Georgetown","from_street":"24282 Whispering Pines Lane","to_country":"US","to_state":"CA","to_zip":"94705","to_city":"Berkeley","to_street":"2918 Florence Street","shipping":"7.95","plugin":"woo","line_items":[{"id":"7114-20d039f53b4a6786c21ee0dbcd2d2c5d","quantity":1,"product_tax_code":"","unit_price":"25","discount":"0"}]} (WCS Tax)
05-24-2021 @ 20:15:39 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-24-2021 @ 20:17:47 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:17:47 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:17:47 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-24-2021 @ 20:17:53 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-24-2021 @ 20:17:53 - :::: TaxJar API called :::: (WCS Tax)
05-24-2021 @ 20:17:53 - Received: {"tax":{"amount_to_collect":0,"freight_taxable":false,"has_nexus":false,"order_total_amount":32.95,"rate":0,"shipping":7.95,"tax_source":null,"taxable_amount":0}} (WCS Tax)
05-25-2021 @ 04:24:19 - :::: TaxJar Plugin requested :::: (WCS Tax)

Other Log:
05-25-2021 @ 04:25:57 - Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there @infinitee,

    Thanks for the logs.

    Do I need to install TaxJar to get shipping labels to work? They have worked in the past.

    Taxjar plugin isn’t required for Shipping labels to work.

    In all the previous issues of troubleshooting for “Unexpected server error” with the shipping labels issues, we have seen that the error happens if there is an issue with the network where our servers aren’t reachable to print the label.

    Could you try to print a shipping label on your site and check if you notice any errors in the browser inspector. If you do see any errors could you share with us a screenshot of the errors you see? You can find browser console errors by checking the browser tools menu option. This might vary depending on your browser. An example of such an error is captured here on firefox.

    I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Look forward to your reply at your earliest.

    Thread Starter Infinitee

    (@infinitee)

    Here is a link to the console output…

    https://www.infinitee-designs.com/t-shirts/wp-content/uploads/2021/05/shipping-errors.jpg

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @infinitee,

    Thank you for the screenshot!

    The first error message mentions WP Optimize, however, since you’ve conflict-tested earlier and the “unexpected server error” was still occurring with most plugins (including WP Optimize) disabled – most likely this error is unrelated.

    The second error though mentions MediaTemple website firewall and WooCommerce Services (the old name of WooCommerce Shipping & Tax plugin), so most likely we have found the reason behind the errors you’ve been seeing.

    It sounds like this CDN service/firewall is interfering with the communication between your site and our servers.

    https://mediatemple.net/

    Can you please disable MediaTemple firewall as well as WP Optimize, and try again? You might have to reach out to your host if you didn’t set that up yourself.

    I’ve also checked your site with our Jetpack Debugger and it looks like it isn’t currently connected to your WordPress.com account via Jetpack:

    https://jptools.wordpress.com/debug/?url=https://www.infinitee-designs.com

    WooCommerce Shipping & Tax extension will not work if your site isn’t connected to your WordPress.com account via jetpack, so please also do that in addition to disabling MediaTemple firewall.

    https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/

    If that doesn’t help – please create a ticket on WooCommerce.com and include a link to this forum thread.

    Thank you!

    Thread Starter Infinitee

    (@infinitee)

    It sounds like this CDN service/firewall is interfering with the communication between your site and our servers.

    Is there an IP address that I can add to my firewall whitelist?

    “I’ve also checked your site with our Jetpack Debugger and it looks like it isn’t currently connected to your WordPress.com account via Jetpack:”

    https://jptools.wordpress.com/debug/?url=https://www.infinitee-designs.com

    That’s because https://www.infinitee-designs.com is a Drupal site…

    Try the WordPress site /t-shirts:
    https://jptools.wordpress.com/debug/?url=https://www.infinitee-designs.com/t-shirts

    Hi @infinitee ????

    Is there an IP address that I can add to my firewall whitelist?

    Here you will find the information as to the IP address that need to be added to the firewall whitelist.

    That’s because https://www.infinitee-designs.com is a Drupal site…
    Try the WordPress site /t-shirts:
    https://jptools.wordpress.com/debug/?url=https://www.infinitee-designs.com/t-shirts

    It makes sense that the Drupal site is not connected to Jetpack ??

    Keep us posted as soon as you have tried the above, we’ll be glad to keep troubleshooting this issue with you!

    Thread Starter Infinitee

    (@infinitee)

    Here you will find the information as to the IP address that need to be added to the firewall whitelist.

    Did you forget the link?

    • This reply was modified 3 years, 6 months ago by Infinitee.
    Plugin Support Abhi G. a11n

    (@theabhig)

    Thanks @infinitee – sorry about that!

    The link is:
    https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-13

    Let us know how that goes!

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘‘Unexpected server error’ when trying to print out shipping label’ is closed to new replies.