Unexpected Server Error When Creating Shipping Label

  • Hi,

    For the past 2 days I’ve run into this error when I am trying to purchase a shipping label through Woocommerce.

    Quick Breakdown:
    1. Customer places an order on my website.
    2. I get the order, go to the order’s page in “Woocommerce>Orders”
    3. I click the button that says “Create Shipping Label”
    4. Origin Address is good, Destination address is good, Packaging is good.
    5. When I click “Use these packages” and it moves to the 4th step “Shipping Rates” an error pops up that says “Unexpected Server Error.”

    There’s a button that says “Retry” next to the error, but if I click it, nothing happens. If I click it a bunch of times, it just keeps loading the error over and over again.

    I’ve disabled Jetpack, uninstalled jetpack, reinstalled jetpack, reenabled jetpack and still the error persists.

    I’ve gone into troubleshooting with my site, disabling every plugin, going to a default theme, then enabling the woocommerce plugin + woocommerce services + jetpack and tried to complete the purchase and print a shipping label and still the error pops up.

    Just a few days ago everything was working fine. I have no idea what caused this issue. All of my plugins are up to date and everything is working properly.

    Customers are still able to place orders, but I can’t print out USPS labels to ship their packages so this is very frustrating.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter firozhossain

    (@firozhossain)

    Give me a solution asap because this is my client’s website he needs a solution asap i have updated all the plugins here it is not working

    Hey there, @firozhossain! Thanks for contacting us. I’m happy to help you.

    Thanks for providing such a detailed breakdown of the issue and troubleshooting you’ve tried thus far. ??

    Can you go to the WooCommerce > Status > WooCommerce Services page on the site and see if there are any indications of what is happening there? Additionally, I would suggest enabling logging and debugging on that page as well and then attempting to purchase a label again to see if the logs can provide any insight.

    After you try to purchase again, please go back to that page and see if it generated any logs. If it did, please share them with us so we can take a look.
    You can paste it on GitHub.com or https://quickforget.com/ (just please make sure to enable enough time for us to check it), and paste the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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