Unexpected Server Error when Creating Shipping Label

  • Resolved minnesotadesign

    (@minnesotadesign)


    3 years ago

    Steps to recreate issue

    1. login to wordpress
    2. disabled all plugins except woocommerce, jetpack and shipping plugin (make sure jetpack is connected etc) but also left maintenance page plugin running for customers during test.
    3. go and find an order
    4. CREATE SHIPPING LABLE
    5. complete address and select package
    6. There’s a button that says “Retry” next to the error, but if I click it, nothing happens. If I click it a bunch of times, it just keeps loading the error over and over again.
    7. site will the crash as resources get maxed out in control panel
    8. site will come back up after a few minutes

    Please let me know if more details are needed – i can create a video too. This happens across any browser too.

    here is wordpress details (everything turned back on for plugins)

    
### WordPress Environment ###

WordPress address (URL): https://www.kosportsgear.com
Site address (URL): https://www.kosportsgear.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 128 MB
PHP Time Limit: 18000
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.51-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 18.22MB
Database Data Size: 15.31MB
Database Index Size: 2.91MB
wp_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_aws_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aws_index: Data: 1.48MB + Index: 0.83MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_field_meta: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.79MB + Index: 0.11MB + Engine MyISAM
wp_postmeta: Data: 2.26MB + Index: 0.83MB + Engine MyISAM
wp_posts: Data: 0.54MB + Index: 0.18MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_unitegallery_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_unitegallery_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_unitegallery_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_yoast_indexable: Data: 0.44MB + Index: 0.11MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 545
custom_css: 1
nav_menu_item: 36
nf_sub: 4
page: 12
post: 2
product: 98
product_variation: 845
revision: 4
shop_order: 12

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Redirect 404 to Homepage: by pipdig – 1.0
Advanced Woo Search: by ILLID – 2.40
Classic Widgets: by WordPress Contributors – 0.2
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.22
Flexible Shipping UPS: by WP Desk – 1.17.1
GA Google Analytics: by Jeff Starr – 20210719
Jetpack: by Automattic – 10.3
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.2
Maintenance: by WebFactory Ltd – 4.03
Smart Slider 3 Pro: by Nextend – 3.5.1.2
Ninja Forms - Mailchimp: by Saturday Drive – 3.2.2
Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.29
Ninja Forms: by Saturday Drive – 3.6.6
Order XML File Export Import for WooCommerce(BASIC): by WebToffee – 1.3.9
WebP Express: by Bj?rn Rosell – 0.23.0
USPS Simple Shipping for Woocommerce: by dangoodman – 1.5.6
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce Square: by WooCommerce – 2.7.0
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

### Inactive Plugins (1) ###

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.63

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: KO SPORTS
Version: 9999
Author URL: https://www.minnesotadesign.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 156
Oldest: 2021-11-04 18:33:24 -0500
Newest: 2021-11-19 22:39:45 -0600

Pending: 2
Oldest: 2021-11-19 22:41:03 -0600
Newest: 2021-11-23 20:49:23 -0600

### Status report information ###

Generated at: 2021-11-19 22:40:27 -06:00

    The page I need help with: [log in to see the link]

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