Unexpected Server Error When Creating Shipping Label

  • Resolved saqibrajpoot922

    (@saqibrajpoot922)


    3 years ago

    Hi,

    For the past 15 days I’ve run into this error when I am trying to purchase a shipping label through Woocommerce.

    Quick Breakdown:
    1. Customer places an order on my website.
    2. I get the order, go to the order’s page in “Woocommerce>Orders”
    3. I click the button that says “Create Shipping Label”
    4. Origin Address is good, Destination address is good, Packaging is good.
    5. When I click “Use these packages” and it moves to the 4th step “Shipping Rates” an error pops up that says “Unexpected Server Error.”

    There’s a button that says “Retry” next to the error, but if I click it, nothing happens. If I click it a bunch of times, it just keeps loading the error over and over again.

    I’ve disabled Jetpack, uninstalled jetpack, reinstalled jetpack, reenabled jetpack and still the error persists.

    I’ve gone into troubleshooting with my site, disabling every plugin, going to a default theme, then enabling the woocommerce plugin + woocommerce services + jetpack and tried to complete the purchase and print a shipping label and still the error pops up.

    Just a few days ago everything was working fine. I have no idea what caused this issue. All of my plugins are up to date and everything is working properly.

    Customers are still able to place orders, but I can’t print out USPS labels to ship their packages so this is very frustrating.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @saqibrajpoot922 ,

    Thanks for reaching out, I’m sorry to hear about the issues when printing labels!

    Can you please log into your site’s wp-admin, go into WooCommerce > Settings > Shipping > WooCommerce Shipping?
    The “Shipping Labels” section should contain some information about the payment methods being used.

    Shipping section
    Link to image: https://d.pr/i/yt3Qhl

    Can you please confirm whether there are payment methods available and selected?

    The “master” user connected to Jetpack should have some payment methods available on their profile.

    Thanks for your patience!

    Have a great rest of your day!

    Francesco

    Thread Starter saqibrajpoot922

    (@saqibrajpoot922)

    Well, I’ve added a card also. But still facing issues while creating shipping labels with the USPS plugin. It is not showing shipping rates. Further, You can check out the attached link(https://oldskoolshirts.com/shipping-label-issue/). I have added a screenshot, Advance Thanks.

    Regards Saqib

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @saqibrajpoot922,

    Thanks for getting back in touch with us. We may need to log into the site to take a closer look at this. Could I get you to open up a ticket for us at WooCommerce.com? You’ll need to log into your account to create the ticket.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Unexpected Server Error When Creating Shipping Label’ is closed to new replies.