Unexpected response from server. See console for details. Stage: get_approved_ha

  • Resolved I-MmmK-I

    (@i-mmmk-i)


    1 week, 4 days ago

    Hi There,

    When clicking on “Perform Scan”, a few moments later, I see this error and informs me to contact support. I have had this error for awhile now.

    Unexpected response from server. See console for details.
    Stage: get_approved_hashes

    View post on imgur.com
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter I-MmmK-I

    (@i-mmmk-i)

    This may help too:


    WordPress database error: [Got a packet bigger than ‘max_allowed_packet’ bytes]
    UPDATE live_spbc_scan_results SET checked_heuristic = 0, checked_signatures = 0, severity = NULL, status = 'UNKNOWN' WHERE status = 'APPROVED_BY_CT' AND full_hash NOT IN

    • This reply was modified 1 week, 4 days ago by I-MmmK-I.
    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @i-mmmk-i,

    Please find out the value of max_allowed_packet variable on your server. Find it in my.cnf or my.ini (usually found in /etc/mysql/). If you don’t have access, please ask your hosting provider.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)
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