Unexpected end of JSON input on Index

Hi @giannisdigitup,

Can you send me more information such as:

• WordPress version
• Plugin version
• Weather you have WordPress debug enabled or not

I have PDF files in my library and they work as expected, so it can’t be that.

Failing this, can you capture the output of the ajax request and send a ticket in or provide login details? You could submit this securely here: https://ss88.us/plugins/support

Hello,

WordPress version: 4.9.24
Plugin Version: 1.5
Debuger is disabled

Thanks!

Thanks for getting back in touch @giannisdigitup!

I’ve installed 4.9.24 and the latest version of this plugin, added various media files, and pressed Reindex Media and mine successfully works as expected.

Would it be possible for you to inspect the AJAX request via the debugging tools console as that would show the error. I think another plugin or theme is outputting data thus the plugin’s JavaScript cannot correctly read the data.

Here’s a video on how to ‘see’ the data in the console:

I get “This request has no response data available” message. https://prnt.sc/0Fy0w8emxxMs

Hi @giannisdigitup,

Is there any chance I can get into the WordPress installation as an Administrator?

You can securely submit the details here: https://ss88.us/plugins/support

Hello,

I have submited a form on your support. Let’s condinue there.

Thanks!

Closing as we are dealing with this via a support ticket.