Unexistent Facebook product showing up

  • Resolved Bia

    (@biancaakanaonda)


    6 months ago

    Hi, after a lot of research I found a reference to your plugin in a repository pointing to the mail.php file (wizard folder).

    The reference is about this disclaimer: IMPORTANT: It will generate some products on your site. Please disable all SEO plugins and plugins, that doing anything on product creating.

    My problem is that I think this warning has been ignored and the plugin Facebook for woocommerce remained active. The outcome is that in the feed of the products fetched by facebook via the plugin I have this awful ghots product: https://www.dropbox.com/scl/fi/lkt4jdi46ai2h0sc44fcs/berocket.png?rlkey=9a8kxr3wgpuns55oi0mbpseh5&st=g7wgw5wv&dl=0

    I apologize about the wrong behaviour upon installation (get selectors automatically was the section), but please: is there something feasible to make that product disappear?

    Thanks a lot for your help!

    • This topic was modified 6 months ago by Bia.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hi Bia,

    Did you try to open the product, click edit on its page, and delete it?

    Regards,
    Dmytro

    Thread Starter Bia

    (@biancaakanaonda)

    Hi Dmytro, and thanks for your answer!
    I have no such product in my woocommerce at all!

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Please open wp-admin -> WooCommerce -> Status -> Tools and try to clear transients and regenerate Product lookup tables.

    Our plugin filters products but does not show them. So, if products are shown on the front end, WooCommerce must see them on the back end.

    Regards,
    Dmytro

    Thread Starter Bia

    (@biancaakanaonda)

    I have explained myself badly: the product “BeRocketSelectorTest27” is shown only on Facebook Catalogue, fetched by Facebook for woocommerce plugin, which was active, by mistake, when your plugin was running the “get selectors automatically” step.

    Your plugin was warning us about “IMPORTANT: It will generate some products on your site. Please disable all SEO plugins and plugins, that doing anything on product creating.”

    We disabled YOAST SEO but not Facebook for Woocommerce ending in some fake product being generated and fetched in the FB Catalogue (and shown in the paid adv!)

    (I deleted the transient and regenerated the product table)
    Thanks a lot!

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    Let’s clarify: “The product “BeRocketSelectorTest27” is shown only on Facebook Catalogue”. So is it shown on Facebook, not on your site?

    None of the steps I provided earlier can change anything on Facebook. Please check Facebook for Woocommerce plugin to see if there is a way to update products from your site again so it removes non-existing products. Or maybe there is a way to manually remove products from the Facebook Catalog?

    Regards,
    Dmytro

    Thread Starter Bia

    (@biancaakanaonda)

    • So is it shown on Facebook, not on your site?

    Exactly.

    The item has been created during the process of your plugin.
    Your plugin warned about deactivating any seo plugin or others that could “do” anything on product creation.
    We didn’t deactivate Facebook for Woocommerce (didn’t think about it)
    The product BeRocketSelectorTest27 now keeps popping un in the facebook catalogue even if there is NO SUCH product in woocommerce.

    I thought you could know any trick about it ??
    It is all on fb side then?

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    I recommend you contact Facebook for Woocommerce plugin support. I’m sure they have dealt with similar cases and can help you remove products from the Facebook catalog.

    Regards,
    Dmytro

    Thread Starter Bia

    (@biancaakanaonda)

    Thanks for you assistance Dmytro ??

Viewing 8 replies - 1 through 8 (of 8 total)
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