Une erreur critique est survenue sur ce site.

  • Resolved phoenixnat

    (@phoenixnat)


    2 years, 1 month ago

    Bonjour,
    Version PHP : 8.0.20
    version wordpres: 6.0.2
    theme: Astra
    plugin : woocommerce, astra pro

    Lorsque j’active votre plugin j’ai un bug sur la personnalisation apparence de mon theme.

    “Une erreur critique est survenue sur ce site. Veuillez consulter la boite de réception de l’e-mail d’administration de votre site pour plus d’informations.
    En apprendre plus sur le débogage de WordPress.”
    Il me faut le désactivé pour modifié dans apparence du thème.
    Pouvez-vous svp m’aidez.
    ——————————–

    Hello,
PHP version: 8.0.20
WordPress version: 6.0.2
theme: Astra
plugins: woocommerce, astra pro

When I activate your plugin I have a bug on the appearance customization of my theme.

"A critical error has occurred on this site. Please check your site administration email inbox for more information.
Learn more about debugging WordPress."
I need it disabled to change the appearance of the theme.
Can you please help me.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @phoenixnat,

    I’ve tried reproducing the error with Astra and Complianz activated, but haven’t succeeded so far.

    Would it be possible for you to enable Debugging on WordPress, either by manually adding the below lines to your wp-config.php file, or by activating a plugin such as WP Debugging to do this for you?

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

    Once that is done, trigger the error once more, and a debug.log file will now be generated containing further details about the cause of this error.

    Could you provide us with the information about the error contained in that debug.log file, so we can check what causes this to occur on your site?

    Kind regards,
    Jarno

    • This reply was modified 2 years, 1 month ago by jarnovos.
    • This reply was modified 2 years, 1 month ago by jarnovos.
    Thread Starter phoenixnat

    (@phoenixnat)

    Merci à vous pour votre aide, voici les lignes erreur
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/functions.php on line 651

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/class-wp-fatal-error-handler.php on line 73

    Pouvez-vous m’aidez ?

    —————————–
    Thank you for your help, here are the error lines
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/functions.php on line 651

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/class-wp-fatal-error-handler.php on line 73

    Can you help me ?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @phoenixnat,

    The error means that the memory limit (~134mb) on your website had been exceeded.
    In the errors that you’ve posted, I didn’t immediately find an indication that this is related to Complianz though.

    Since you use WooCommerce as well: I’ve taken a look at their documentation and they seem to recommend a value of 256MB. Please find their instructions on how to change the memory limit here: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Hope it helps!
    Kind regards,
    Jarno

    Thread Starter phoenixnat

    (@phoenixnat)

    Merci de votre aide cela a fonctionné super

    ——————-

    Thanks for your help it worked great

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @phoenixnat,

    Glad to hear, thank you for confirming the solution!

    Kind regards,
    Jarno

Viewing 5 replies - 1 through 5 (of 5 total)
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