Undefined on Featured Image upload

Anyone? I was going to buy this plugin, but at this rate, I’m thinking not. :/

And the chat over on the wpuf site has been completely unhelpful & seemingly unwilling to try to BE helpful. At this rate I’ll just code the damned thing in PHP myself FFS.

Hello @stacy_wv

It seems there is a conflicting issue with any other plugin or theme causing the problem. Please go through the conflicting test on your site before going further and let me know exactly which plugin causing the conflict.

You have knocked our live chat agents?

Please note that, live chat agents are not technical and they do not provide technical support over the live chat. The best way to get help on a technical issue is writing here or directly emailing our support center.

Thanks

• This reply was modified 6 years, 1 month ago by Mehedi Hasan.

I posted this over on my review, but wanted to also tag it in here. Even tho frustrated, I would *love* for this plugin to work — the entire reason I started using WP for many of my customer sites is I was tired of custom-coding sites in ColdFusion… and this plugin *seems* like it could truly solve some issues I’m having… if I could only get it to work.

So – update from couple days ago on the other thread:
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As an update – and just to make sure I had not missed anything I could try on my side – I have deactivated all plugins (again) with the exception of WPUF, CPT UI, and ACF.

The default “Post Form” that is installed with the plugin works… once. Any attempt to use the same exact form again results in the “undefined” message and nothing else.

As soon as I make *ANY* change to any field – even something as simple as removing the category drop-down field… the form no longer works.

I made a blank form – the only fields on it are Post Title and Post Content, nothing else. It does not work.

This isn’t even using or trying to access any ACF’s or CPT’s. Short of having zero other plugins installed, I’m not sure what else I could do from my side to troubleshoot.
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Trying to think outside the box here… could it have anything to do with caching, or something on the server side that (with this particular customer) I do not have access to? I’m truly at a loss because I know the plugin seems to work well for other people & I’m not trying to do anything out of the ordinary or overly difficult with it.

Another update: The “undefined” seems to happen exclusively on the featured image upload field – and I’ve tried jpg, png, gif, ranging in size from small (52kb) to 2MB.

I removed the featured image upload field – and the form doesn’t submit. No error, it just gives the spinning circle near the submit button and never does anything else.

**AN UPDATE TO THIS POST**

I let the form sit from earlier — the spinning circle is still just sitting there spinning (an hour later) and the form is not submitting. This form is just the default post one that comes with WPUF – the only change is I removed the featured image field to see if it would work without it due to the ‘undefined’ error above.

• This reply was modified 6 years ago by Stacy_WV.

Hello @stacy_wv

The issues you have mentioned are basically happening when there is a conflict. We found several users like this who was also getting the spinning wheel issue when submitting a form. After debugging, most of the cases we found conflicts.

ACF should not cause any problem like this as we have official integration with the ACF. You can follow it here-> https://wedevs.com/docs/wp-user-frontend-pro/acf-integration/

If you are unable to find the conflicting plugin or the theme that is causing the problem, please contact our support center. We’ll help you to find it out ??

Thanks

Awesome, thank you Mehedi – I will reach out to support right now! ??

Did you get this fixed? I’m having the same “undefined” issue.

Hello @sixtwentytwo94

Have you checked the conflict yet? Most of the undefined cases we found caused by a plugin or theme conflict. So, we ask our users to check the conflict in the very first stage.

Thanks