Unchanged order status after successful pay

  • Resolved pfober

    (@pfober)


    3 years, 10 months ago

    I have a strange problem with Stripe Plugin – after successful payment (OK status in Stripe Console) in the database (post meta table) I can find the info such as transaction_id, but the status of the order does not change (in this case to processing). Moreover, the site is multisite and for one site it does not work, while for the second everything is fine. It is not a plugin conflict issue – I tested it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • The most likely explanation for the lack of a transition to a paid status even though there is a valid transaction id returned from Stripe is if a PHP fatal error occurred. This is often related to server timeouts when sending emails so that might be a good place to start looking, i.e. disable the emails temporarily to see if that helps. If there are fatal errors happening, WooCommerce does attempt to log those and you can see them at WooCommerce -> Status -> Logs. You may also need to find the server PHP error logs.

    If you are 100% certain that this is not a plugin conflict but rather a but with WooCommerce Stripe causing this, please do detail the exact steps that can be taken to reproduce the issue under the following conditions:

    1. An unmodified, default, WordPress theme such as Twenty Twenty-one active.
    2. No other plugins active except for WooCommerce and Stripe

    In the issue that you open for this on the issue tracker here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues

    Thread Starter pfober

    (@pfober)

    Thanks for the clues! I found the problem – It was a conflict between another payment gateway, which was active as a plugin, but does not use in checkout. For the second site in multisite, this gateway is active in checkout and works well, so I just turn the plugin off on the first site. After that order statuses start changing after successful payment. Thanks a lot!

    mother.of.code

    (@imazed)

    The Mother of Code

    Hey @pfober, that’s awesome news! Thanks for letting us know – I’ll go ahead and mark this topic as resolved, but please feel free to open a new one if ever something pops up!

Viewing 3 replies - 1 through 3 (of 3 total)
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