• Resolved jh

    (@jethrohazelhurst)


    Dear Clearpay Support Team,

    I am experiencing a critical issue with the Clearpay plugin on my WooCommerce website that has rendered the checkout process unusable.

    When the Clearpay plugin is active, I am receiving JavaScript errors. This causes serious issues which also disable the card form (provided by WooCommerce PayPal Payments) and other payment features on our checkout. Here is the primary error I am seeing in the console:

    Uncaught ReferenceError: Square is not defined at index.js?ver=3.8.6:1:303 at HTMLBodyElement.<anonymous> (index.js?ver=3.8.6:1:579) at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006) at Object.trigger (jquery.min.js?ver=3.7.1:2:70124) at HTMLBodyElement.<anonymous> (jquery.min.js?ver=3.7.1:2:70726) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at e.<computed>.each (jquery.min.js?ver=3.7.1:2:1594) at e.<computed>.trigger (jquery.min.js?ver=3.7.1:2:70701) at Object.success (checkout.min.js?ver=9.3.3:1:9596)

    This issue is directly impacting the functionality of my checkout page, preventing customers from completing their purchases.

    Could you please provide guidance on how to resolve this issue? I would appreciate any support you can offer to ensure compatibility between the Clearpay plugin and our other payment plugins such as WooCommerce PayPal Payments.

    As of now we have had to disable Clearpay.

    Thank you for your prompt attention to this matter.

    Best regards,
    Jethro

    The page I need help with: [log in to see the link]

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