Uncaught Reference Error

Hello Terence,

Thank you for contacting us! We have tried to reproduce your issue but have been unable to do so. Therefore we would like some more information.

It would be great if you could share your phpinfo with us. We would also like to know which version of the plugin you are running and which browser + version you are using.

If you don’t want to share that information here then please send us a message at [email protected]

Hope to hear from you soon!

Sorry for the delay.

This is what I see in the control panel (notice the TinyPNG widget…

View post on imgur.com

This is what I see in the console when I inspect the widget… https://i.imgur.com/HvkXO8R.png

Here’s some more information on this install which I hope will help you…

OS Type: Linux ubuntu-2gb-lon1-01 4.4.0-93-generic #116-Ubuntu SMP Fri Aug 11 21:17:51 UTC 2017 x86_64 (64 bit)
Server Software: nginx/1.10.3
CPU Cores: 2 Cores
Load Average: 0.04, 0.04, 0.01
IP (Hostname): 188.166.150.220 (ubuntu-2gb-lon1-01)
Disk Space: 4.03 GB (10%) used of 38.71 GB total
Database Size: 13.03 MB
Database Name (Hostname): fotheringham_scot (localhost)
MySQL Version: 10.1.26-MariaDB-1~xenial
Database Charset (Collate): utf8 (n/a)
Document Root: /var/www/fotheringham.scot/htdocs
Theme Path: /var/www/fotheringham.scot/htdocs/wp-content/themes/Divi
WP Locale (Charset): en-US (UTF-8)
Server Timezone (WP): UTC (Europe/London)
PHP Version: 7.0.22-2+ubuntu16.04.1+deb.sury.org+4
PHP Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, cgi-fcgi, mysqlnd, PDO, xml, bcmath, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imagick, imap, json, exif, mcrypt, memcache, msgpack, mysqli, pdo_mysql, Phar, posix, readline, recode, redis, shmop, SimpleXML, soap, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, memcached, Zend OPcache
Max Upload, Post Size (Input Vars): 100M, 100M (1000)
Memory Usage: 8M (3%) of 256M (actual limit)
WP Memory Limit: 128M (defined limit)
WP Admin Memory Limit: 256M (defined limit)
WP Debug: Disabled (no logging, display)
Opcache Size (Max Files, Revalidate): 192M (7963, n/a secs)
Page Cache (Plugin): Disabled
Object Cache: Disabled

If you need anything more, please let me know.

Terence.

Hello Terence,

Thank you very much for providing the relevant details. Unfortunately we have not been able to reproduce it. We’d very much like to solve it though.

Would you mind if we had a look at your admin dashboard? That would be tremendously helpful to troubleshoot the problem and possibly solve it in a future version. You can send us the relevant details at [email protected].

OK, thanks for coming back to me.

I’ll send you a link with the details.

We have just released a new version of the WordPress plugin that hopefully solves this issue. You should be able to update to version 2.2.5 soon. This version should no longer prevent the dashboard widget from loading. Maybe you can give it a try and tell us what you think. Hopefully it improves your experience. Thanks for your patience!

That’s it. You fixed it. Thanks.

Hi Terence,

Thanks for letting us know. We’re happy to hear that the latest update fixed the problem you were experiencing. Happy compressing!