Uncaught Exception: Unable to load file

  • Resolved arbpen

    (@arbpen)


    3 years ago

    Getting the White Screen of Death when this plugin is active. I have inactivated and reactivated all other plugins and this is the one that is failing. I’ve attached the latest server error entries to this message. Hope you can help. Thanks in advance and wishing everyone a bountiful Thanksgiving – whether you celebrate or not.

    I am running the Generate Press theme with the following plugins:
    GP Premium
    Jetpack
    Kadence Blocks – Gutenberg Blocks for Page Builder Features
    MC4WP: Mailchimp for WordPress
    Product Feed PRO for WooCommerce
    Product GTIN (EAN, UPC, ISBN) for WooCommerce
    Simple Custom Post Order
    Visual Link Preview
    WC Custom Thank You
    WooCommerce
    WooCommerce Admin
    WooCommerce PayPal Payments
    WooCommerce Shipping & Tax
    WP-Optimize – Clean, Compress, Cache
    YITH WooCommerce Product Bundles

    WordPress version 5.8.2
    PHP version 7.3

    These are the log entries:

    [Wed Nov 24 10:23:51.453974 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: PHP Fatal error: Uncaught Exception: Unable to load file: in /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php:412, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.453986 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: Stack trace:, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.453991 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #0 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php(379): Amazon\\Pay\\API\\Client->setupRSA(), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.453996 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #1 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/class-wc-amazon-payments-advanced-api.php(322): Amazon\\Pay\\API\\Client->generateButtonSignature(‘{“storeId”:”amz…’), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.454001 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #2 /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/class-wc-gateway-amazon-payments-advanced.php(169): WC_Amazon_Payments_Advanced_API::get_create_checkout_session_config(), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.454006 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: #3 /home/dh_8uhcj8/store.lizaboubari.com/wp-includes/class-wp-hook.php(303): WC_Gateway_Amazon_Payments_Advanced->scripts(”), referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s
    [Wed Nov 24 10:23:51.454011 2021] [fcgid:warn] [pid 2044:tid 139695575570176] [client 137.25.5.156:63151] mod_fcgid: stderr: in /home/dh_8uhcj8/store.lizaboubari.com/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/vendor/amzn/amazon-pay-api-sdk-php/Amazon/Pay/API/Client.php on line 412, referer: https://store.lizaboubari.com/wp-admin/plugins.php?plugin_status=all&paged=1&s`

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @arbpen,

    Hope you are doing well!

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @arbpen ,

    Hope you are doing well!

    were you able to contact WooCommerce support?

    Check the following links to setting up Amazon pay plugin and your seller account.

    Amazon pay plugin v2: https://www.notion.so/saucal/Setting-up-Amazon-Pay-plugin-V2-433010b19b6b48dba43947caa4113d18

    Seller account: https://www.notion.so/saucal/Seller-account-verification-edb544c226fd48b6afbdae460604c5cd`

    Best,
    Christian

    Thread Starter arbpen

    (@arbpen)

    Is it possible the plugin is having a heart attack because there is already another WooCommerce Amazon Pay at another website? We are moving the store from https://healwithin.com to https://store.lizaboubari.com because of branding and server load.

    Sorry I didn’t get back to this earlier. It’s been a very busy week. FWIW, when I set up the Amazon Pay plugin, I did log out of all Amazon accounts, cleared cache, etc.

    Plugin Support Christian

    (@christian1983)

    Hey @arbpen ,

    Is it possible the plugin is having a heart attack because there is already another WooCommerce Amazon Pay at another website? We are moving the store from https://healwithin.com to https://store.lizaboubari.com because of branding and server load.

    No, should work perfectly on several sites at the same time.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    • This reply was modified 2 years, 12 months ago by Christian.
    Thread Starter arbpen

    (@arbpen)

    Ticket #4564639 has been opened. Thank you for your help and wishing you and yours Happy Winter Holidays.

Viewing 5 replies - 1 through 5 (of 5 total)
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