Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
In order for us to investigate this, a more detailed troubleshooting will be needed.
For this reason, could you please open a ticket directly on our?main Support platform here,?one of our Agents will respond as quickly as possible?
If you don’t have a licence as a Lite Plugin user (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.
It will be best to set the ticket as private since we might need to take a look at some sensitive details from your Site at some point.
If you can then elaborate with more details, about this error – is it a functionality issue, tables or charts not loading/working;
Or a critical issue that completely crashes your site?
Did you try disabling wpDataTables and check if the Site works without it for other functionalities, etc?
If you can also check with the Hosting Support and have them send you a full WP_DEBUG error report from a time when the last critical error happened;
So that our developers can take a closer look at everything like that.
We will also send you an email, just to make sure and we will keep following up on it.
Kind regards.
