uncaptured

  • Resolved al2min

    (@al2min)


    6 months ago

    Hi, orders are stuck in “on hold” status. How do I set it up so that payments are collected automatically?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi

    Each payment method settings page contains an option that allows orders to be authorized or captured immediately. You likely have the payment method configured to authorize the payment, which sets the order’s status to on-hold by default.

    Kind Regards

    Thread Starter al2min

    (@al2min)

    Before the latest update, it worked automatically, but after the update it no longer works. Where can it be modified?

    Plugin Author Payment Plugins

    (@mrclayton)

    Before the latest update, it worked automatically, but after the update it no longer works.

    Nothing changed about how that works between updates and there isn’t any code that would modify existing charge type settings.

    Where can it be modified?

    Per the previous reply, each payment method settings page has a Charge Type option. You would navigate to WooCommerce > Stripe by Payment Plugins > Settings. From there you will see the settings page for each payment method.

    Kind Regards

    Thread Starter al2min

    (@al2min)

    Can you take a look at the settings image?

    https://prnt.sc/JkrNoy3nw4X0

    Plugin Author Payment Plugins

    (@mrclayton)

    Can you take a look at the settings image?

    That’s the Advanced Settings page. If you read my previous reply I specifically mention the Charge Type option is on each payment method settings page. So for example, to control if credit card payments are authorized or captured, you would go to the Credit Card Settings page.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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