Unblocking a user

  • Resolved qwik3r

    (@qwik3r)


    1 year ago

    How exactly are you supposed to unblock a user that has signed in too many times with the wrong password and is seeing the “503” error? Your docs don’t show this at all and any simple Google search turns up conflicting info. I have a legitimate user who couldn’t login now I don’t know how to unblock them… I checked under the ‘block’ menu and they are not there. They must have fallen under the block rule I have set which would lock someone out for 6 hours, but why would they not be under the ‘block’ menu then so I could manually unblock them??

    • This topic was modified 1 year ago by qwik3r.
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  • Plugin Support wfmark

    (@wfmark)

    Hi @qwik3r, Thank you for reaching out to us.

    Is the user still having trouble logging in?

    If you can’t see the IP address of the user under the blocking page, it is possible that the block has already expired. Blocks normally expire after the amount of time set under WordFence> Firewall> Manage Brute Force Protection > Amount of time a user is locked out.

    If the user is still locked out, navigate to Wordfence>Tools>Live Traffic and filter out the user’s IP address. If there are any entries that match their IP address, expand the result and share a screenshot of the Live Traffic entry along with a screenshot of the blocking page they see when they log in.


    Thanks,

    Mark

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