Unavailable/Disabled Variations Continue to be Displayed until clicked

  • Resolved supadigital

    (@supadigital)


    10 months, 4 weeks ago

    Hi

    I have enabled the disabled swatch blur with cross function, but the disabled variation options continue to be displayed and ONLY SHOW THE CROSS WHEN SELECTED (as shown at the URL attached to this query):

    https://ecosophyarts.supadigital.co.za/shop/online-courses/course-stop-coil-reset/

    If you select GET THE LOT – ALL 4 MODULES and then select NO THANKS, I HAVE MY OWN TOOLS AND RAFFIA then the two bottom left swatches for raffia colours should be disabled. HOWEVER, they only disabled when clicked.

    Is this a recent bug or have I done something wrong?

    I look forward to your urgent assistance.

    Many thanks.

    PS: Love the plugin!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello?@supadigital?,

    Greetings for the day!

    The product page you shared is showing a product out-of-stock message. See this screenshot: https://bsf.d.pr/i/3LweTb

    I have tested on my site and the disabled attributes do not show on page load for me. Here is the screen recording:?https://bsf.d.pr/v/1Plta8

    This seems like a third-party plugin or theme conflict on your site. Here’s what we can do to make sure:

    Firstly, try to temporarily switch to another theme, like default themes like – Twenty-Twenty or Twenty Nineteen, and check if the error or issue persists.

    Next, you can deactivate all the plugins temporarily except WooCommerce and variation swatches and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

    Learn more about troubleshooting in WordPress: How to Troubleshoot a Conflict with the Plugin & Theme?

    Hope this helps.

    Let me know how it goes.

    Thread Starter supadigital

    (@supadigital)

    Hi @ammiribsf

    Thanks for your quick response, much appreciated.

    I have actually decided on a workaround for the issue as I seem to think it’s related to ASTRA theme settings – something that I cannot fix, nor change at this point in time. Therefore the workaround will work just fine.

    But I thank you for your response and for a fantastic plugin that I am still making use of in this project.

    Thanks again.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @supadigital?,

    Thank you for reaching out, and I’m glad to hear from you.

    I appreciate your understanding and am pleased to learn that you’ve found a suitable workaround for the issue, even if it’s related to the theme. Your positive feedback about our plugin is truly encouraging, and I’m delighted to know that it continues to be valuable for your project.

    If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for being a part of our community!

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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