Unable update the homepage


  • Hello, I encountered a 500 error when updating the homepage. Is there a solution to fix this. other page is able to update

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  • Plugin Support Rica V.

    (@ricav)

    Hi?@zaoyao,

    Could you please provide us with your website URL and a screen recording showing the steps you took before getting the error? You can use tool such as?https://www.loom.com/?to record your screen.

    I’d also suggest to try out safe mode.Go to Elementor > tools , choose “enable” to the Safe Mode setting, and click save changes.

    “Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

    Read about the feature here: https://elementor.com/help/what-is-safe-mode/

    If it did help, then there is a plugin/theme conflict that causes this issue, try to deactivate all plugins and turn them one by one till you find the culprit.

    Hope it helps.

    Kind regards,

Viewing 1 replies (of 1 total)
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