Unable to view tickets

  • Resolved restorativeinteractions

    (@restorativeinteractions)


    7 years, 1 month ago

    Tickets cannot be viewed when clicking on the email link. The link takes the customer to a page that has a different header to the rest of my website, with the heading Private: Blog and the error message:
    “An error has occurred while attempting to view the ticket
    None of the tickets for this order could be found.”

    The reports do not show any tickets as sold.

    Is there anywhere in the plugin that you can see a sample ticket of the event you have created? I can’t see what it is going to look like and now I can’t get the link to work. My customers can’t get the tickets they pay for and the event is in less than 5 weeks!

    I have tried saving permalinks and looking through the files at the back end. I cannot see where the ticket is rendered or meant to sit in my website. Looking at the other posts on this topic, I wonder if it may be a compatibility issue? I am running Woocommerce 3.2.6 and OpenTickets 2.8.7.

    Any help fixing this issue quickly would be most appreciated.
    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author quadshot

    (@quadshot)

    Hello and Good Day. I created a video to assist with identifying where your completed order email is located within your WooCommerce Settings > Emails –
    https://www.screencast.com/t/vypfor25

    I also created a video on the order side view of the ticket: https://www.screencast.com/t/EqZfRxEKsj

    Please let us know if the videos was able to assist in resolving this issue for you and if not, for us to really understand what is causing your issue we may need to do further investigation and advise that you create a support ticket on your Opentickets My Account page.

    Plugin Author quadshot

    (@quadshot)

    Hi There wanted to also add that – make sure to clear your browser cache after updating clearing away any old caching issues. Let us know if we can assist further.

    Thread Starter restorativeinteractions

    (@restorativeinteractions)

    Hi there, Thank you for your videos, I really appreciate the support. If it was an email issue, it was not clear to me what I would need to change in the email template to make it work.

    In saying that, the videos helped me navigate to figure out the problem. When I initially clicked on the “open all tickets” button in the order window, I got the same error message when clicking on the email link. Then I saw below this button, an individual item ticket listing and there was no event attached to the ticket. When I changed this setting (added my event), I can now view the ticket with the button and email link.

    The venue information on the ticket is formatted strangely a long box of text underneath the first part of the ticket next to the map.) When I edited the blurb in the venue to be shorter, it hasn’t changed on the ticket link. Is it possible to alter the ticket information once it has been ordered?

    Thanks again for your prompt support. I can now make my tickets live, despite the venue info formatting issue. Any suggestions to alter the venue info formatting would be helpful to add to the professional look of the ticket.

    Plugin Author quadshot

    (@quadshot)

    Hello and Good Day. We are happy to hear you were able to resolve your issue. I have created another video responding your questins about Venue changes showing up on previously purchased tickets. The answer is yes since these functions are dymanic. Any changes made to your Venue after tickets are purchased will be shown on the ticket – however we suggest you re-email the client so the have an updated copy of their purchased ticket. See Video: https://www.screencast.com/t/zrvusOEugwM

Viewing 4 replies - 1 through 4 (of 4 total)
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