Unable to verify phone number in step 3

Hi @cosmin2497,

Thank you for reaching out.

I understand you’re facing an issue with verifying your phone number when setting up Google for WooCommerce.

Since you’ve already made several attempts, taking a break before trying again might be a good idea. This is because Google could potentially flag your attempts as spam or hacking attempts. Also, your mobile operator may block or delay incoming message as well.

As a next step, please completely disconnect the current connection and set it up a fresh by following the steps below:

• Go to?https://example.com/wp-admin/admin.php?page=connection-test-admin-page?(replace example.com with your domain name)
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack (if you’ve installed)
• Go to Marketing > Google Listing & Ads and initiate a fresh connection.

Should the same issue persist, please be sure to reach out to Google support as well for further assistance as the code is something that comes from their end, they stand a better chance at helping dive deep into the issue.

Let us know how it goes!

I have encountered the same problem. At step 3, Confirm Store Requirements, I initially sent the code via a phone call, but unfortunately, I couldn’t answer at that time, so I couldn’t receive the code. After trying again, I received the message that the code could no longer be sent because the maximum number of attempts had been reached. I only tried once last night to receive the code via phone call. As I mentioned, I didn’t receive it because I didn’t answer the phone. This morning, I tried the SMS option, but it didn’t work either. I tried using the link you provided above and replaced ‘example.com’ with my domain name, but it still doesn’t work. I need help too. What other solutions do we have? Where can I write? To what email address? How can I contact someone?

Hello @fermaromosan,

Sorry to hear that you are experiencing a similar issue.

We want to dive deeper into this one. Since every setup is unique, kindly?create a new topic?so we can look further into this issue and assist you properly.?This will also help us follow the?forum guidelines.

I tried using the link you provided above and replaced ‘example.com’ with my domain name, but it still doesn’t work.?

Please confirm in the new thread if you were able to complete the steps provided in the previous response or if you had trouble completing the steps.

We are looking forward to hearing from you.

Cheers!

Yeah. So there’s a bug there because it doesn’t let you use the same phone even though you wait for days. So if they call you and not answearing, that’s it with that number.

What I did was to disconnect all the connections between Google and Woocommerce and then use a new number and it worked.

Hi @cosmin2497,

So there’s a bug there because it doesn’t let you use the same phone even though you wait for days. So if they call you and not answearing, that’s it with that number.

We’re unable to fully confirm if this is a bug so far. However, I’d like to clarify that Google is responsible for confirming the phone numbers and this might be a little bit beyond our control, but we’ll take a deep dive into this and should it be identified as a bug, our developers will work on fixing it.

What I did was to disconnect all the connections between Google and Woocommerce and then use a new number and it worked.

Glad to know you were able to find a workaround to this. With that said, I’ll go ahead and mark this thread as solved.

Have a good day ahead!